Senior Director, Region Human Resources - Latin America

The Role
Join WTW’s Global HR team in a senior leadership role with responsibility for Region HR Delivery across Latin America. You will shape employee and labor relations and compliance strategy, advise senior leaders on complex HR matters, and lead a regional team of HR experts.

The Senior Director will help enable WTW’s inclusive culture, deliver an excellent colleague and manager experience, and support a professional working environment across the region. The role requires strong regional leadership, sound judgment, disciplined execution and the ability to operate effectively across multiple countries, legal frameworks and business priorities.

Geographic Scope
The role supports WTW operations across Latin America, including: Argentina, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Peru, Uruguay and Venezuela.

Work Arrangement and Location
This is a hybrid role, combining in office and remote work, with some travel. Preferred locations are Mexico, Colombia or Panama with flexibility for other locations.

Key Responsibilities

• Lead, develop and engage a high-performing team, building a strong performance culture and collaboration across countries.
• Set and deliver regional employee relations, labor relations and employment compliance strategy, with consistent standards that respect country-specific law, across workforce change, transformation and M&A integration.
• Advise senior leaders on complex and sensitive HR matters, in close partnership with Legal.
• Partner with LATAM business and geography leaders on emerging workforce, employee relations, compliance, risk and business continuity matters.
• Work with Centers of Expertise, Global HR Operations, Talent Advisory and third parties to define country support needs, monitor service quality and compliance, and drive efficiency improvements.
• Use WTW’s global HR systems and AI tools to deliver a consistent colleague and manager experience.
• Lead regional education and communication activities for HR initiatives affecting LATAM colleagues and managers.
• Represent LATAM on the Global Region HR Leadership Team, shaping global HR programs, policies and processes with regional and country perspective.

• Proven senior HR leader (e.g., Regional HR Director, senior HR Business Partner or Employee Relations leader) with the judgment, influence and credibility to advise executive leaders.
• Significant experience leading HR across multiple Latin American countries, with deep knowledge of HR policy and the ability to interpret and apply changing employment, labor and regulatory requirements.
• Track record leading restructuring, organizational change, complex employee relations matters and large-scale cross-border projects.
• Data-driven and fluent with HR technology and AI, using metrics and insights to manage performance.
• Disciplined execution across competing priorities and a global matrix, with the ability to succeed in ambiguity.
• Excellent written, verbal and presentation skills. Fluent Spanish and English required; Portuguese a plus.