Account Manager - Property and Casualty

The Account Manager - P&C will manage and grow a portfolio of Property & Casualty clients, ensuring their insurance and risk management needs are identified and met through tailored broking and risk advisory solutions. The role combines high-quality client service with new business development, portfolio growth and cross selling, supported by strong market knowledge, commercial acumen and trusted relationships with clients, insurers and key stakeholders.

The Role

• Manage and grow a portfolio of Property & Casualty clients, ensuring their insurance and risk management needs are understood and delivered through tailored solutions.
• Develop, implement and review client service strategies, agreed service plans and multi-tier client contacts, and obtain formal client feedback annually.
• Build, maintain and strengthen long-term client relationships, acting as a trusted adviser and representing the voice of the client in internal decisions regarding process, approach and future strategy.
• Lead insurance renewals, program design, coverage and wording reviews, negotiations and placements, working closely with insurers to achieve optimal outcomes for clients.
• Drive new business growth by identifying, pursuing and converting opportunities within target markets, establishing an industry-segmented pipeline and contributing to prospecting activity.
• Develop and implement sales and business development strategies to expand market presence, increase revenue and achieve portfolio growth targets.
• Identify cross-selling and upselling opportunities across WTW, including Employee Benefits, Construction, Workplace Risk, M&A and FINEX, to maximise client value and retention.
• Build and maintain strong relationships with insurers, referral partners and key stakeholders to support client servicing and business development objectives.
• Ensure all sales and client service processes comply with the WTW Excellence Model, the Client Excellence Model, WCS principles and applicable local regulations.
• Ensure settlements, client cash allocations and credit management remain within agreed parameters.
• Collaborate with local and international colleagues and teams to expand WTW's global value proposition, including oversight of customer support service brokers.
• Contribute to a high-performing team culture by sharing market insights, supporting colleagues, undertaking professional development and achieving individual and team revenue targets.
• Promote the WTW brand within the insurance industry, both locally and internationally, and leverage best practice from across WTW within the business.

The Requirements

• At least five annual business cycles of insurance broking or industry experience, including experience in a similar broker service delivery role.
• Tier 1 insurance broking qualification in accordance with the Financial Services Reform Act.
• Demonstrated commercial acumen and experience managing senior-level client relationships, with a strong focus on exceptional service.
• Experience with the placement and servicing of complex and multinational clients.
• Excellent technical capability in coverage and wording review, with a proven understanding of claims management processes.
• Strong negotiation, troubleshooting and persuasive skills to manage client and business relationships.
• Excellent oral and written communication skills, both one-to-one and with groups, together with strong report-writing capability.
• Ability to prepare thought leadership publications and communicate market insights clearly.
• Intermediate proficiency in Microsoft Office applications and Outlook.
• Preferably degree qualified in any discipline.
• Drive, ambition and a consistent focus on excellence.

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus

• Company paid salary continuance insurance

• Life and TPD insurance 

• Hybrid working

• Networks (Gender, Wellbeing, Pride)

• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.  

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com