Analyst - Broking & Client Servicing Operations

We are looking for a motivated and detail‑oriented professional to support our team across two distinct areas of expertise: Support Stop-loss and Support Fleet. Each domain has its own focus, responsibilities, and specialist activities, yet both contribute to delivering high‑quality services to our corporate clients and insurer partners.

Support Stop-loss

In this role, you will work closely with the Practice Leader to maintain and expand relationships with automotive underwriters, with a primary focus on large and complex fleet portfolios. You will develop in‑depth knowledge of Belgian, and ideally also EU, motor insurance legislation. You continuously monitor market developments and assess their impact on insurance solutions, requirements, and claims processes.

Responsibilities

Relationship management & market knowledge

• Maintain and strengthen relationships with automotive underwriters, focusing on large and complex fleet portfolios;
• Build thorough knowledge of Belgian (and preferably EU) motor insurance legislation;
• Monitor market changes and evaluate their impact on insurance solutions, requirements, and claims handling.

Stop-loss & pre-financing responsibilities

• Understand, design, and (co‑)calculate stop-loss structures, including key steps, critical considerations, and potential discrepancies;
• Work independently throughout the stop‑loss process: ask the right questions, gather required information, and perform detailed analyses;
• Clearly identify client needs and consolidate data from different sources into a single dataset (strong Excel skills, including pivot tables, are essential);
• Engage with insurers experienced in stop‑loss solutions; gather, interpret, and integrate their input;
• Compare proposals, develop alternative scenarios, and present solution overviews clearly to clients;
• Provide well‑founded recommendations to help clients select the best possible stop‑loss solution.

Support Fleet

As Support Fleet, you are responsible for managing the vehicle fleets of our major corporate clients. You ensure that their interests are represented in the best possible way, considering all applicable agreements and conventions. You provide customer‑friendly service, follow up files accurately, and collaborate closely with the Account Manager.

Your tasks

End‑to‑end fleet portfolio management

• Enter policy and insurance agreement data into our systems;
• Ensure the digital customer file is always complete and up to date;
• Register all changes related to coverages and vehicles, and handle corresponding invoicing;
• Maintain frequent contact with insurers and take responsibility for tariff negotiations.

Collaboration & advisory role

• Together with the Account Manager, you form a “winning team” focused on both retaining and growing our fleet customer portfolio.
• As a strong communicator, you enjoy responding to technical production‑related questions from clients, colleagues, and Account Managers.
• You actively contribute to identifying suitable solutions and ensuring an excellent client experience.

The requirements

• You have a relevant education at a Bachelor/academic level;
• You preferably have 5 years of experience in a client-facing and/or broking role within the insurance industry, specifically in the Belgian market;
• You possess excellent negotiation skills, enabling you to negotiate convincingly and result-oriented to achieve positive outcomes;
• A client-driven and solution-minded team player with strong communication and commercial skills;
• You are service-oriented, flexible, and proactive;
• You have an excellent command of Dutch, French and English for effective communication with internal and external stakeholders.

About WTW
At WTW (NASDAQ: WTW), we deliver data-driven and insight-led solutions across the areas of people, risk, and capital. With our global network and local expertise in more than 140 countries, we help organizations sharpen their strategies, build resilience, inspire their workforce, and improve performance. Together, we unlock potential.

The business 

The Corporate Risk and Broking (CRB) division focuses on the development and delivery of professional insurance, risk management, and consultancy services for businesses, institutions, and (semi-)government organizations. In Belgium, approximately 85 employees work in the CRB division, spread across offices in Zaventem, Liège, and Hasselt. Our company culture is characterized by drive, results-oriented focus, commitment, integrity, and professionalism. Our approach is collegial, informal, and open.

What we offer 

• An attractive salary package;
• A great work environment within a dynamic and talented team;
• The ability to develop your expertise, competencies and professional stature, while the company invests in the tools and opportunities that allow for continual development;
• Flexible and supportive working styles, like hybrid working;
• A diverse, global work environment where we believe that diverse teams make better decisions, are more creative and are better at solving complex problems;
• A supportive workplace that celebrates differences, fosters an inclusive culture and operates with openness and honesty.

Interested? 

Do you recognize yourself in this description? Then WTW is the right choice for you!
Apply via our career page with your CV and a motivation letter.

WTW is an Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.