Broking Platform Business Analyst

The Western Europe CRB Platform Sustain team is a multi-disciplinary function tasked with supporting the business to adopt, maintain, improve and evolve the CRB technology solutions delivered as part of the recently completed transformation programme.  This role is critical to the ambition of the CRB business to become a data-driven organisation and fully realise the value from digitising broking processes.  

The successful business analyst in this role will be equally comfortable working with business stakeholders in the countries helping them to solve problems and make best use of the platform, as they are working on business requirements for new features and enhancements.  

Knowledge & Experience:
•    Insurance industry background and understanding of the role of Broker
•    Familiar with a range of insurance processes and technologies
•    High-level understanding of insurance regulations
•    Analysis skills with a high attention to detail
•    Good Communication & organisational skills
•    Languages: Fluent in English and at least one other European Languages

Skills:
•    Business Process Mapping / Modelling
•    Business Requirements Definition & Management
•    Systems Analysis – Reconciling Business Requirements with System Capabilities
•    Functional Testing Design and Execution (configuration validation)
•    Stakeholder Relationship Management, asking for support when necessary
•    Fact finding, discussions with SMEs & regular playbacks with Business SMEs of template changes made
•    Facilitate checkpoint and Show & Tell meetings wherever necessary and take ownership of ensuring open items are followed through until closure
•    Excellent written and verbal communications skills 
•    Ability to lead demos and training walkthroughs with business stakeholders
•    Very well organized 
•    Attention to detail

WTW Competencies:
•    Stakeholder Management
•    Client Focus
•    Change and Adaptability
•    Collaboration
•    Business Acumen
•    Proactive approach, results focused, highly motivated, self-starter
•    Team player with good interpersonal skills

Responsibilities:

Process Analysis & Design:
•    Impact assessment of current business process vs. global standard processes
•    Impact assessment of current business process vs. new technology functionality
•    Assess global technology solution against local business requirements including processes and regulation
•    Identify and design process changes required to align to global standard processes & technology
•    Design updated detailed business processes incorporating new technology and defined global processes
•    Develop / Update process documentation incl. process maps and SOPs
•    Process and task management / workflow design

Organisational Analysis & Design:
•    Identify business and technology roles impacted by process / technology changes
•    Define user access control requirements
•    Identify and define required organisational / role changes required to adopt new processes / technology

Technology Configuration Requirements:
•    Define and document configuration requirements
•    Highlight and define any customisation requirement and raise through pre-defined global process
•    Capture current and future-state volumetrics (users, policies, transactionos, etc.) for non-functional requirements

Adoption Monitoring & Transition to BAU:
•    Define BAU adoption MI and KPIs requirements
•    Update in-country joiners/leavers process with new systems 
•    Develop collateral supporting local configuration and customisation built for the country

Data Requirements:
•    Define approach to assess client and carrier data quality 
•    Complete data quality assessment 
•    Document data items that require remediation 
•    Agree approach and plan to remediate data quality items 
•    Assessment and confirmation default backload scope applicable for country
•    Model and confirm any change to volumetrics based on country implementation
 

WTW is Equal Opportunity Employer