Business Analyst – System and Tool Implementation (Health and Benefits)

The Role

As a Business Analyst, you will support the implementation and any enhancement of WTW’s Market Facing Technology solutions within the Health and Benefits Business. This role will support both Client-facing technology initiatives and internal business tools that will ensure that we are able to deliver committed solutions to our clients. 

Part of your responsibilities are as follows: 

Market Facing Technology (MFT) Implementation

• Support the implementation of Market-Facing Technology solutions, including but not limited to flexible benefits system and employee facing self service tools and digital platforms. 

• Assist in gathering and documenting business and functional requirements related to automation initiatives.

• Support configuration and implementation activities by documenting business rules, workflows, and data requirements.

• Participate in design reviews to ensure solutions meet business, client and user needs.

• Assist with User Acceptance Testing (UAT) for MFT solutions, including test case review, execution support, and defect tracking.

   

Internal Processes & Operational Support

• Assist in analyzing and documenting internal business processes supporting the health and benefits team. 
• Help identify process gaps and improvement opportunities aligned to technology implementations.
• Support documentation of current-state and future-state workflows, procedures, and operating models.
• Assist in ensuring alignment between internal processes and implemented technological solutions.

Client & Stakeholder Management

• Support engagement with internal and external stakeholders to understand business needs and priorities.
• Participate in client-facing discussions, requirement walkthroughs, or demos.
• Assist in managing stakeholder expectations by documenting decisions, action items, and dependencies.
• Support preparation of materials for stakeholder meetings, workshops, and client presentations.
• Maintain clear and timely communication through meeting notes, status updates, and documentation.

Collaboration & Delivery Support

• Work closely with internal and external teams throughout the delivery lifecycle.
• Participate in Agile or iterative delivery activities such as backlog refinement, sprint planning, and sprint reviews.
• Maintain organized project and requirements documentation in accordance with team standards.
• Support change management activities, including user documentation, training materials, and release communications.

The Requirements

• Bachelor’s degree in Industrial Engineering or Business, Information Systems, Technology, or a related field.
• 1–3 years of experience in a Business Analyst, Associate Analyst, or similar role.
• Foundational understanding of business analysis and process documentation practices.
• Exposure to technology implementation projects or client-facing environments.
• Strong written and verbal communication skills.
• Ability to work collaboratively and build relationships with guidance and support.
• The following are preferences or can be an advantage: 

• Exposure to Health & Benefits, insurance, brokerage, or consulting environments.

• Familiarity with Market-Facing Technology platforms, specific to Health and Benefits, brokerage and insurance placement

• Experience supporting UAT, client workshops, or stakeholder meetings.

Key Competencies

• Stakeholder collaboration and relationship-building
• Clear and professional communication
• Attention to detail and structured thinking
• Analytical and process-oriented mindset
• Adaptability and solution oriented

WTW is an Equal Opportunity Employer