Claims Analyst

We are seeking a highly motivated individual to join our Company as a Claims Analyst based in Miami. The candidate will have multiple claims responsibilities such as supporting the effective management, analysis, and resolution of claims, ensuring accurate processing and timely communication between clients, reinsurers, and external providers (adjusters, engineers, surveyors, attorneys, etc.) The role involves detailed data analysis, documentation review, and coordination across departments to maintain the integrity and efficiency of the claims process across multiple lines of business.

The Role

Claims Administration & Reporting

• Receive, register, and review incoming claim notifications.
• Prepare claim summaries, bordereaux, and loss advices for reinsurers and internal use.
• Monitor the progress of claims, coordinate settlements, follow up on recoveries, and reconcile balances with Accounts and Settlements team. 
• Ensure accurate and timely entry of claims data into the claims management system.

Analysis & Processing

• Perform analytical reviews of claims data to identify trends and analyze portfolio-level loss for Management review and escalation.
• Identify and flag potential coverage issues, ambiguities, or emerging challenges.
• Analyze policy coverage of multiple lines including but not limited to Property, Marine, Casualty, and Financial Lines in various LatAm jurisdictions and the Caribbean.
• Support the preparation of claims reports and presentations for internal and external stakeholders.

Liaison

• Communicate with clients, reinsurers, and external providers to resolve queries and obtain required documentation.
• Assist in negotiating and securing claim settlements from reinsurers.
• Maintain strong professional relationships with key parties to facilitate efficient claims resolution.

Compliance & Quality Assurance

• Ensure adherence to internal policies, market regulations, and reinsurance contract terms.
• Maintain knowledge of coverage wordings, legal and compliance requirements, and industry claim practices.
• Support internal audits and compliance checks by providing documentation and responding to inquiries.
• Contribute to continuous improvement initiatives within the local and regional claims team to enhance efficiency and accuracy

The Requirements

Essential:

• Bachelor’s degree in Risk Management, Finance, Business, Economics or a related discipline.
• 5-year experience in an insurance or reinsurance environment, ideally within a broker or (re)insurer claims setting.
• Knowledge of multiple lines (as detailed above). Experience in Financial Lines is a plus.
• Strong understanding of insurance and reinsurance structures.
• Excellent analytical, numerical, and problem-solving skills.
• High attention to detail with strong organizational skills.
• Proficiency in MS Office (Word, Excel) is required.
• Bilingual, English and Spanish required.

Desirable:

• Engagement or progress toward a professional insurance qualification (e.g., CPCU, Are, AIC).

Key Competencies

• Analytical thinking and accuracy
• Client advocacy and relationship management
• Initiative and attention to detail
• Time management and prioritization
• Collaboration and teamwork
• Adaptability in a fast-paced environment

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply): 

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) 
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets