Claims Operation Manager

Summary: 

The Claims Operations Manager role sits within WTW’s Claims Operations function and is responsible for leading a team delivering high-quality, compliant, and timely claims services to strategic Financial Lines (FinEx) clients. Based in Ipswich, this hybrid role focuses on operational excellence, people leadership, stakeholder management, and continuous improvement. The role provides exposure to global stakeholders, including London and Mumbai, and plays a key role in driving consistency, performance, and best practice across the claims community.

The Role:

What You’ll Be Doing

As a Claims Manager, you’ll lead and inspire a team of claims professionals playing a key role in ensuring the delivery of a high-quality claims service to our clients. Your responsibilities will include:

• Manage day-to-day operations, performance, and development of your team.
• Build strong relationships with clients, internal stakeholders, and suppliers.
• Drive continuous improvement through Operational Excellence (OpEx) principles.
• Monitor performance against SLAs and ensure compliance with regulatory standards.
• Support strategic initiatives and business change programmes across Claims Operations.

The Requirements:

What You Bring

Qualifications: 

• Preferably educated to degree level and with professional qualifications 
• Relevant industry/management experience

Experience: 

• Strong technical claims knowledge 
• Proven leadership in operational or client-facing roles.

Skills:

• Excellent negotiation and communication skills, with the ability to build relationships with clients, underwriters, and other stakeholders. 
• Ability to manage change and drive process improvement
• Excellent analytical and problem-solving skills, with a keen eye for detail. 
• Proven ability to manage multiple stakeholders and complex tasks simultaneously.

Mindset: 

• A client-first approach, aligned with WTW’s values and behaviours.

Why Join Us?

At WTW, we believe in empowering our people. You’ll have the opportunity to:

• Make a real impact in a global organisation
• Grow your career with tailored development opportunities
• Work in a collaborative, values-driven environment

Please note that this is a hybrid role, requiring 3 days per week in the office, and based in the Ipswich office.

Benefits - GB

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com