Global HR Shared Services Learning Administrator Team Lead

The Role

As Lead for the GHRS Learning and Talent team at WTW, you'll spearhead Learning and Talent initiatives, ensuring global strategies are effectively supported. Your role involves project oversight and team guidance, with a strong emphasis on fostering diversity, equity, and inclusion to cultivate an inclusive workplace. This night shift position offers a dynamic environment for a proactive professional with excellent communication skills, eager to contribute to a collaborative team.

Performance Objectives:

Client:

• Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.
• Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
• Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
• Identify processes which can be improved and drive change along with detailed plan
• Conduct regular performance review and feedback loops with key stakeholders

People:

• Oversee adherence to defined processes in GHRS.
• Lead process efficiency, monitoring of workload and the implementation of the improvement projects.
• Identify the potential for better team efficiencies and agree with the leader on their implementation.
• Ensuring team is cross skilled for all processes managed.
• Promote diversity, equity, and inclusion initiatives to create a supportive and inclusive work
• environment.
• Timely recognition to high performers within the team & keeping the motivation levels to grow and learn

Financial and Key Performance Indicators:

• Support optimization of HR operational costs by streamlining processes and leveraging technology solutions

Operational Excellence and Innovation:

• Lead or support a technology or process improvement/adoption initiative incountry/region/global which translated into processing time savings, increased quality and/or high customer satisfaction

The Requirements

• Bachelor's degree required
• Strong experience in an HR Shared Service Centre specifically on Learning and Talent is preferred
• Strong leadership skills, people management experience of at least 2 years is required
• Prior experience in using Oracle HR Cloud will be preferred
• Strong written and verbal communication skills
• Ability to plan and prioritise workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a ‘can do’ attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organised approach
• Quick Learner and self-motivated
• Flexible and Adaptable to Changes
• Working knowledge of Excel and Word will be preferred
• Willing to be assigned on rotating shift and in North America hours
• People management experience required
• Open to hybrid work setup and EMEA shift

WTW is an Equal Opportunity Employer