Lead Consultant - Client Management, Health & Benefits

The Role

• Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.
• Responsible for financial performance including the delivery of retention, new from existing and new/new sales targets.
• Responsible for profitability of clients within your portfolio. 
• Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.
• Responsible for actively cross selling existing clients.
• Responsible for developing referral prospects from your existing clients.
• Responsible for retention.
• Responsible for implementing and maintaining compliance systems in accordance with the Willis Excellence Model.
• Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of Willis service:
  
  • Account Management
    • Effective planning/coordination/communication/delegation/motivation within team
      to work as a coordinated Group.
    • Maximizing account profitability for each client by:
      • Achieving optimum remuneration consistent with competitive premium
        level as compared with services provided.
      • Managing credit control
      • Monitoring workload
    • Developing the "total service programme" for each client by promoting the full
      range of Willis services where a need exists.
    • Enhancing/building client relationships and getting to know clients including
      decision makers.
  • Account Administration
    • Ensuring that the following are current for each client:
      • Client Data File(s)
      • Client Service Status Record (BOR)
      • Minutes of Clients Meetings
      • Communications in accordance with Group Standards
      • Files and process adopted are all WEM compliant
  • Claims Services
    • Timely claims analysis for major clients
    • Ensuring prompt and satisfactory settlements in the event of losses
    • Conducting regular reviews of all outstanding claims with the clients
  • General
    • Enhancing Company’s profile amongst clients
    • Ensuring compliance with the requirements of Company’s Quality Standards
    • Ensuring no Errors & Omissions claim arises out of clients.
    • Credit control – follow up with clients on outstanding premium.
    • Building carrier relationship
    • Monitor/control workflow priorities in the team to ensure goals/target are achieved
    • Assist/undertake any other duties as may be required.

The Requirements

• Minimum of 3-5years experience in a Health & Benefits consulting or brokerage role, or
  from a C&B function in industry
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language
  Competencies
  • Client Focus
  • Influence and Selling
  • Results Focus
  • Collaboration
  • Thought Leadership and Innovation

Equal Opportunity Employer