Principal UX Architect – Employee Experience - Embark End Employee Focus

Role Overview
We design and deliver software that creates meaningful employee experiences that inspire and engage people, driving behavior change and business success. As a Principal UX Architect on our user experience team, you will define the visual design, accessibility, and overall end employee UX strategy for Embark—our software platform focused on delivering HR communications in a personalized and effective way. This role is pivotal in creating a systematic, scalable approach to visual design and UX that enables HR teams to build stunning, high-impact digital experiences for employees across web, mobile and conversational AI. You will craft reusable design templates and patterns that balance brand flexibility with best-in-class usability, ensuring seamless adoption across diverse client organizations.

Beyond visual design, you will lead the UX for the end employee experience, collaborating closely with the UX designers working on the Admin experience to ensure that the necessary tools and workflows are in place to support our WTW teams in delivering client end-employee experiences quickly and efficiently. A key aspect of this role is ownership of the design of our Virtual Assistant—a conversational AI co-pilot that enhances the end employee experience. You will be responsible for defining the UX and interaction design of the Virtual Assistant, ensuring it seamlessly integrates with the broader Embark platform and provides intelligent, intuitive support for employees.

You will also lead our accessibility practice, embedding WCAG compliance and inclusive design principles into our processes and helping internal teams and clients apply best practices effectively. Additionally, you will explore AI-driven innovations in visual design, identifying opportunities for AI-generated imagery and automation to streamline workflows and improve brand and accessibility compliance.

Collaboration is central to this role—you will work closely with product managers, engineering, researchers, and offshore designers, ensuring that stakeholder needs translate into intuitive, scalable, and accessible employee-facing experiences. Your work will shape the end-to-end design approach for Embark’s employee experience and the tooling that HR teams use to configure branded experiences.

In addition to core responsibilities, you will play a key role in innovation initiatives and future-facing design explorations. Partnering closely with the UX Director, you will support rapid prototyping efforts, develop high-fidelity concept designs, and create compelling presentations to communicate visionary ideas to stakeholders and clients. This work requires a flexible, dynamic mindset—someone who thrives in fast-paced, quick-turn projects and can bring creative, high-quality interaction and visual design solutions to emerging challenges.

This position blends strategic design thinking (50%) with hands-on execution (50%), requiring deep expertise in UX, visual design, and accessibility, along with the ability to mentor and guide global UX team members. The ideal candidate is passionate about designing flexible, elegant, and inclusive digital experiences that help employees connect with critical HR programs and information.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Key Responsibilities

• Lead the UX and visual design for the end employee experience, ensuring seamless, intuitive, and visually compelling HR communications.
• Own the UX and interaction design of our Virtual Assistant, ensuring it provides intelligent, conversational support as an integral part of the employee experience.
• Collaborate with the Admin UX team to ensure that tools and workflows effectively support consulting teams in building end-employee experiences at scale.
• Define and champion accessibility best practices, ensuring compliance with WCAG standards and integrating accessibility into the design process from inception.
• Develop AI-driven processes for visual design, exploring how AI-generated imagery can support efficiency, accessibility, and brand flexibility.
• Provide mentorship and guidance to global UX team members, ensuring consistency and excellence across deliverables.
• Collaborate with product managers, engineers, and stakeholders to translate business needs and user insights into high-quality design solutions.
• Participate in UX research activities, helping interpret findings and translate them into actionable design scenarios.
• Drive collaboration in a fast-paced agile environment, actively participating in ceremonies and technical discussions.
• Partner with offshore designers to develop and refine detailed design solutions.
• Present strategic recommendations and design solutions to internal and external stakeholders, advocating for user-centered, scalable design strategies.
• Contribute to innovation initiatives, rapidly designing concept prototypes, crafting high-fidelity visual interactions, and developing compelling decks to communicate ideas to executives, stakeholders, and clients.

Required Qualifications

• 8-10+ years of UX and visual design experience, preferably within a web agency or enterprise software environment.
• Expert-level proficiency in Figma and deep experience in developing scalable design systems.
• Strong understanding of branding, visual storytelling, and flexible design strategies that can adapt to diverse client needs.
• Deep expertise in accessibility and WCAG compliance, with experience embedding accessibility best practices into visual designs and design workflows.
• Experience mentoring and coaching other designers, fostering growth and maintaining high-quality standards.
• Excellent communication and presentation skills, with the ability to effectively advocate for design strategies at all levels of the organization.

Preferred Qualifications

• Experience working on AI-driven UX solutions and research operations.
• Background in complex SaaS products within regulated industries.
• Familiarity with content management platforms and enterprise-scale content strategies.
• Experience developing content for enterprise-grade websites.
• Track record of presenting to and collaborating with executive stakeholders.
• Experience working with distributed global teams.
• Passion for inclusive design and accessibility advocacy.

Impact
In this role, you’ll define the UX, visual, and accessibility foundation for HR-driven employee experiences that reach millions of users worldwide. Your ability to establish scalable design strategies, mentor a global UX team, and drive AI-powered design innovation will play a critical role in shaping how employees engage with essential HR information and programs.

This is a fully remote position, welcoming candidates from any geographic location.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, and performance in the role.

Compensation

The starting base salary compensation range being offered for this role is $100,000 - $120,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) 

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state /local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave) Paid Time Off

Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified

EOE, including disability/vets