Project Manager, Central Operations

Summary: 

This is an important role within the Central Operations team, overseeing and managing projects relating to regulatory, operational or transformational change. Ensuring they are completed on time, within scope, and within budget. 

Due to the nature of the work, the individual will need to coordinate with other areas of the business such as LOBs, Operations, Legal, Compliance, Risk and Internal Audit, managing resources, and maintaining clear communication with stakeholders to achieve project objectives.

Needs to have the mental agility to problem solve and adapt to the situations around them whilst confidently presenting updates and recommendations to senior stakeholders. Clearly articulating any problem areas and providing recommendations.


The Role:

•  Project Planning: Develop comprehensive project plans, including timelines, milestones, and resource allocation.
• Stakeholder Management: Engage with stakeholders to define project requirements and expectations.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure project success.
• Budget Management: Monitor project budgets and ensure financial resources are used efficiently.
• Team Leadership: Lead and motivate project teams, ensuring clear roles and responsibilities.
• Progress Tracking: Monitor project progress, adjust plans as necessary, and provide regular updates to stakeholders.
• Quality Assurance: Ensure that project deliverables meet quality standards and comply with industry regulations.
• Documentation: Maintain detailed project documentation, including plans, RAID, RACI, decision and action logs, status reports, and post-project evaluations.

The Requirements:
 

• Extensive years’ experience within the insurance industry.
• Excellent Project Management skills, with a proven track record of delivering projects and change in the insurance industry. 
• Practical application of project reporting and governance in line with regulatory expectations.
• Understanding and experience of working in partnership with other business functions.
• Experience of working in a high pressure and results oriented environment, with capacity to deal with and endorse change.
• Experience of successfully implementing projects to drive operational excellence
• Ability to operate effectively under pressure with multiple stakeholders.
• Highly organised with the ability to prioritise workload effectively.
• Strong communication, negotiation and influencing skills.
• Computer literacy and competency with Microsoft Outlook, Word, Excel and PowerPoint, Project. 

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.