Senior Advisor - Benefits Delivery Administration

About Benefits Delivery & Administration (BDA) 

Benefits Delivery & Administration (BDA) empowers employers, employees, and retirees to navigate the evolving landscape of benefits with confidence, leveraging deep consulting expertise and user centered technology, BDA delivers tailored, integrated solutions that enhance employee experience while enabling organizations to effectively execute their benefit strategies

Job Summary 

Benefits Delivery and Administration (BDA) solutions empower employers, employees and retirees to better navigate the changing world of benefits. Our solutions deliver and accelerate clients’ benefit strategies through a tailored and integrated experience. 

We combine our benefit consulting expertise with innovative, user- centered technology and design to help organizations unlock their benefit strategy and deliver an engaging experience that instils confidence and satisfaction.

Principal Duties & Responsibilities

Administer ongoing benefit system activities

Receive and process import data files containing indicative data, election data, dependent and beneficiary data

Generate payroll/vendor feeds, as well as ad-hoc management reports 

Process and fulfil, confirmation statements and other benefit related materials

Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems

Review error reports and resolve issues as needed utilizing case management tool 

Exercise discretion and independent judgment in responding to and resolving client issues 

Develop and maintain system processing documentation and processing calendar

Set up and test data encryption and transmission protocols with client and vendors manage fulfilment inventory with clients

Provide back up for other team members as needed

Attend ongoing client status meeting as needed to establish client relationship 

Attend internal project meetings to ensure project continuity into ongoing Meet service level agreements across all clients.

Full Time Graduate in any discipline

Skills & Abilities

Proficiency in Microsoft Office applications.

Strong written and verbal communication skills; especially effective verbal communication.

Ability to follow up with diverse stakeholders and navigate internal networks.

Proactive, results‑driven, self‑starter attitude.

Positive approach to change and continuous improvement.

Effective team player with willingness to share best practices

Knowledge/Experience:

 2-5 Years of Insurance Domain experience 

Work experience with United states counterparts and projects preferred, but not mandatory

Application Process:

Stage 1: Online application and recruiter review

Stage 2: Pre-recorded video interview

Stage 3: Live video or in person interview with hiring manager and team

Stage 4: Offer and onboarding

 We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com