Senior Advisor - Benefits Delivery Administration
Mumbai, Maharashtra, India
Senior Advisor - Benefits Delivery Administration
- 202601392
- Mumbai, Maharashtra, India
- Full time
Description
About Benefits Delivery & Administration (BDA)
Benefits Delivery & Administration (BDA) empowers employers, employees, and retirees to navigate the evolving landscape of benefits with confidence, leveraging deep consulting expertise and user centered technology, BDA delivers tailored, integrated solutions that enhance employee experience while enabling organizations to effectively execute their benefit strategies
Job Summary
Benefits Delivery and Administration (BDA) solutions empower employers, employees and retirees to better navigate the changing world of benefits. Our solutions deliver and accelerate clients’ benefit strategies through a tailored and integrated experience.
We combine our benefit consulting expertise with innovative, user- centered technology and design to help organizations unlock their benefit strategy and deliver an engaging experience that instils confidence and satisfaction.
Principal Duties & Responsibilities
Administer ongoing benefit system activities
Receive and process import data files containing indicative data, election data, dependent and beneficiary data
Generate payroll/vendor feeds, as well as ad-hoc management reports
Process and fulfil, confirmation statements and other benefit related materials
Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
Review error reports and resolve issues as needed utilizing case management tool
Exercise discretion and independent judgment in responding to and resolving client issues
Develop and maintain system processing documentation and processing calendar
Set up and test data encryption and transmission protocols with client and vendors manage fulfilment inventory with clients
Provide back up for other team members as needed
Attend ongoing client status meeting as needed to establish client relationship
Attend internal project meetings to ensure project continuity into ongoing Meet service level agreements across all clients.
Qualifications
Full Time Graduate in any discipline
Skills & Abilities
Proficiency in Microsoft Office applications.
Strong written and verbal communication skills; especially effective verbal communication.
Ability to follow up with diverse stakeholders and navigate internal networks.
Proactive, results‑driven, self‑starter attitude.
Positive approach to change and continuous improvement.
Effective team player with willingness to share best practices
Knowledge/Experience:
2-5 Years of Insurance Domain experience
Work experience with United states counterparts and projects preferred, but not mandatory
Application Process:
Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Live video or in person interview with hiring manager and team
Stage 4: Offer and onboarding
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com
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