Service Delivery Analyst

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. 
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. 

The Opportunity

Do you have a passion for building client relationships and delivering solutions to transform the industry and tackle employee needs? Do you thrive in collaborative, supportive teams and enjoy problem-solving to reach innovative ideas? Then our team might be the perfect fit for you.
We are looking for a Service Delivery Analyst to manage project delivery and drive client satisfaction and retention by providing high-quality and value service. As a Service Delivery Analyst, you will work with some of the industry’s top colleagues and for leading global organizations, while developing cutting-edge technical knowledge and skills, as well as project and client management capabilities. 

• Supporting the initiation and implementation of projects with assigned customers
• Attend client meetings to establish client relationships and ensure a complete understanding of the projects.
• Coordinate with the internal team and/or client to ensure client requirements are understood and deliverables are managed according to the agreed scope, quality, and time for assigned phases process
• Collaborate with the Project Manager to create the survey project plan and other documentation in line with the agreed project methodology, ensuring they reflect realistic timescales and resource requirements, while also working closely with developers to ensure that project requirements and change requests are understood and adhere to standards
• Responsible for system configuration based on client requirements
• Train and help transition ongoing processing requirements to Client and Application Support teams.
• Act as one of the main client contact, ensuring clear communication and understanding of their needs 
• Navigate and resolve complex project challenges, utilizing analytical and critical thinking to ensure project success
• Maintain and update all requirements documents and communicate back to base team suggestions for changes or enhancements to standard documentation
• Research issues and cases to determine root causes and provide impact analysis for ongoing issues and changes and requests for new functionality
• Escalate any concerns regarding the ability to meet deadlines with the Project Manager
• Apply all quality control procedures and ensure that high standards of quality are maintained
• Build strong relationships internally and collaborate effectively on cross-functional teams

What You’ll Bring

We are looking for a highly driven with solid interpersonal skills - a colleague looking to join a large and dynamic organization.

• Bachelor’s degree in business or a related field, is a plus
• Previous experience in a project management/client service role
• Good English written and spoken communication 
• Experience in working in a global environment, managing projects and client relationships with little oversight
• Strong interpersonal skills excellent oral and written skills with an ability to work on client-facing projects
• Knowledge of Microsoft Excel is essential
• Flexibility and ability to work in environments with changing priorities
• Ability to effectively organize and prioritize multiple projects while working to defined deadlines is essential
• Demonstrate business acumen and awareness of the bigger picture in business

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer