Description

The Role

Take accountability and responsibility for the end-to-end support and delivery of AV solutions including BAU and project driven work
Perform advanced (3rd line) incident and problem investigation for issues impacting services owned by Workplace Technology function
Assist Solutions Designer with requests for new services or changes to existing services owned by Enterprise Technology, including but not limited to:
Requirements gathering
Technical analysis
Solution design and engineering
Solution implementation
Support stakeholder management and communications for new services and/or changes to existing services
Perform release and communication activities for new services or changes to existing services
Coordinate activities with and provide stakeholder input to other towers, technical teams and suppliers in relation to changes and releases to AV estate
Create, manage and maintain documentation, user guides and KB articles in relation to our AV estate
Take ownership of AV estate for management and optimal performance in partnership with Workplace Technology teams and with external partners
Identify engineering operational improvements, articulate to platform owner and deliver improvement programs
Maintain Information Security focus through risk mitigation and data loss prevention practices.
Act as the Senior Technical lead to support investigation, remediation and root cause analysis of issues across the environment in support of escalations/incident management

Qualifications

The Requirements

Extensive exposure (5+ years) to AV technologies including but not limited to:
- Video and Audio Conferencing hardware
- Microsoft Teams Rooms for Windows and Android
- Teams Admin Center, Pro Management Portal, Poly Lens
Previous experience with implementing and managing large Enterprise AV estate.
Experience with AV monitoring technologies for proactive monitoring, maintenance and support
Experience with working with third parties to deliver a common service

WTW is an Equal Opportunity Employer

Contacts non sollicités

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Nos bureaux

Nos collaborateurs répondent aux besoins de clients répartis dans plus de 140 pays et marchés à travers le monde. Cela confère une dimension mondiale à tout ce que nous accomplissons, et vous permet de bénéficier de nombreuses opportunités palpitantes de collaboration et de développement professionnel. Explorez la carte ci-dessous pour découvrir où votre carrière pourrait vous mener.

Senior Conferencing Engineer