Senior Conferencing Engineer

Taguig, Metro Manila, Philippines

Senior Conferencing Engineer

  • 202606869
  • Taguig, Metro Manila, Philippines
  • Full time

Description

The Role

 

  • Take accountability and responsibility for the end-to-end support and delivery of AV solutions including BAU and project driven work 
  • Perform advanced (3rd line) incident and problem investigation for issues impacting services owned by Workplace Technology function
  • Assist Solutions Designer with requests for new services or changes to existing services owned by Enterprise Technology, including but not limited to:
  • Requirements gathering
  • Technical analysis
  • Solution design and engineering
  • Solution implementation
  • Support stakeholder management and communications for new services and/or changes to existing services 
  • Perform release and communication activities for new services or changes to existing services
  • Coordinate activities with and provide stakeholder input to other towers, technical teams and suppliers in relation to changes and releases to AV estate 
  • Create, manage and maintain documentation, user guides and KB articles in relation to our AV estate
  • Take ownership of AV estate for management and optimal performance in partnership with Workplace Technology teams and with external partners
  • Identify engineering operational improvements, articulate to platform owner and deliver improvement programs
  • Maintain Information Security focus through risk mitigation and data loss prevention practices.  
  • Act as the Senior Technical lead to support investigation, remediation and root cause analysis of issues across the environment in support of escalations/incident management

Qualifications

The Requirements 

  • Extensive exposure (5+ years) to AV technologies including but not limited to:
    • Video and Audio Conferencing hardware 
    • Microsoft Teams Rooms for Windows and Android
    • Teams Admin Center, Pro Management Portal, Poly Lens

  • Previous experience with implementing and managing large Enterprise AV estate.

  • Experience with AV monitoring technologies for proactive monitoring, maintenance and support
  • Experience with working with third parties to deliver a common service 

 

WTW is an Equal Opportunity Employer

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