Account Manager - Corporate

Position Purpose

The Account Manager is responsible for leading the delivery of strategic insurance and risk management solutions to a portfolio of large and mid-market corporate clients. Acting as the primary client advocate, the role combines client relationship management, technical insurance expertise, market negotiation and portfolio leadership to achieve exceptional client outcomes.

Within the Brisbane Corporate Team, the Account Manager partners closely with Account Directors, Account Executives, Placement Specialists and Risk & Analytics colleagues to manage complex programmes and deliver a high-touch service model. The role is expected to build deep client relationships, identify growth opportunities and contribute to the continued success and reputation of the Willis Queensland Corporate business. 

Key Accountabilities

• Serve as the trusted adviser and primary relationship manager for a portfolio of corporate clients. 
• Build strong client relationships by understanding business operations, strategic objectives and risk exposures. 
• Lead the design, placement and renewal of complex insurance programmes. 
• Develop and deliver client service plans, renewal strategies and risk management solutions. 
• Collaborate with specialist teams, insurers and key stakeholders to achieve outstanding client outcomes. 
• Support clients through claims and significant loss events, providing advocacy and guidance, in conjunction with the WTW claims team, when required. 
• Ensure client servicing activities are delivered in accordance with WTW standards and regulatory requirements. 
• Provide leadership, coaching and technical guidance to Account Executives and support team members. 
• Contribute to a collaborative, high-performing team culture that supports continuous improvement. 
• Support business growth through client retention, cross-selling opportunities, prospect meetings and tender submissions. 
• Maintain professional development and technical expertise through ongoing learning and industry engagement.

Success Profile

We're looking for an experienced insurance professional who brings:

• Corporate insurance broking and client management experience. 

• Strong technical and placement expertise across complex insurance programmes. 

• Excellent relationship-building and client advisory skills. 

• Proven stakeholder management and negotiation capabilities. 

• Commercial mindset with a focus on client growth and retention. 

• Leadership and mentoring experience. 

• Strong attention to detail, compliance awareness and organisational skills. 

Experience & Qualifications

Essential

• 5+ years' experience in corporate insurance broking or risk advisory.
• Demonstrated experience managing complex commercial or corporate accounts.
• Strong technical understanding of major General Lines insurance classes, including Property, ISR, Liability, Motor Fleet and Marine.
• Proven ability to negotiate with insurers and deliver favourable client outcomes.
• Excellent presentation, communication and stakeholder management skills.
• Tier 1 Insurance Broking qualification.

Preferred

• Diploma of Insurance Broking or equivalent.
• Previous mentoring or informal leadership experience.
• Exposure to tender processes and new business development.

Why Join WTW

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus

• Company paid salary continuance insurance

• Life and TPD insurance 

• Hybrid working

• Networks (Gender, Wellbeing, Pride)

• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.  

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com