Description

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

Customer relationship management and digitized handling of multi-channel customer contacts for health insurance flows.

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

Provide status updates on cases related to employee benefits coverage, including daily allowance and disability benefit files.
Review and verify case files to ensure completeness, accuracy and compliance with internal procedures.
Respond to client enquiries and provide clear information regarding the progress of their cases.
Identify complex enquiries and escalate them to the appropriate case managers for further handling.
Support the processing of claims related to incapacity for work and disability by ensuring accurate information is communicated and properly documented.

Qualifications

What You’ll Bring

We are seeking a highly motivated professional with strong interpersonal skills who is keen to join a large and dynamic organisation.

Knowledge of benefit compensation rules within French employee benefits schemes and the French Social Security system, particularly in relation to incapacity and disability.
Demonstrates empathy and attentiveness, with a strong sense of urgency and the ability to escalate sensitive cases or client situations appropriately.
Fluent in French (minimum C1 level required; C2 preferred).
Strong client-focused mindset with well-developed customer relationship management skills.
Excellent interpersonal and written communication abilities.
High level of accuracy and professionalism, with strict adherence to rules, procedures and deadlines.
Advanced proficiency in Microsoft Office 365, particularly Excel, Word and PowerPoint

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer.

Contato não solicitado

Quaisquer currículos/perfis de candidatos não solicitados enviados através do nosso site ou para contas de e-mail pessoais de colaboradores da Willis Towers Watson são considerados propriedade da Willis Towers Watson e não estão sujeitos ao pagamento de taxas de agência. Para ser uma Agência de Recrutamento ou Empresa de Seleção autorizada pela Willis Towers Watson, é necessário que a agência tenha um contrato formal e escrito vigente, assinado por um recrutador autorizado da Willis Towers Watson, além de manter uma relação ativa de trabalho com a organização. Currículos devem ser enviados de acordo com nosso processo de envio de candidatos, o qual inclui participação ativa na vaga específica. Da mesma forma, para nossas Agências de Recrutamento/Empresas de Seleção autorizadas, caso o processo de envio de candidatos não seja seguido, nenhuma taxa será paga pela Willis Towers Watson. A Willis Towers Watson é um empregador que promove a igualdade de oportunidades. Se você gostaria de ter suas informações de contato salvas para consideração futura, por favor envie um e-mail: agency.inquiries@willistowerswatson.com.

Nossos Escritórios

Nossos colegas atendem mais de 140 países e mercados ao redor do mundo. Isso confere uma dimensão global a tudo o que fazemos e cria muitas oportunidades transformadoras para colaborar e crescer. Explore o mapa abaixo para ver aonde sua carreira pode te levar.

Customer Advisor - French Speaker