Description

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

Customer relationship management and digitized handling of multi-channel customer contacts for health insurance flows.

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

Provide status updates on cases related to employee benefits coverage, including daily allowance and disability benefit files.
Review and verify case files to ensure completeness, accuracy and compliance with internal procedures.
Respond to client enquiries and provide clear information regarding the progress of their cases.
Identify complex enquiries and escalate them to the appropriate case managers for further handling.
Support the processing of claims related to incapacity for work and disability by ensuring accurate information is communicated and properly documented.

Qualifications

What You’ll Bring

We are seeking a highly motivated professional with strong interpersonal skills who is keen to join a large and dynamic organisation.

Knowledge of benefit compensation rules within French employee benefits schemes and the French Social Security system, particularly in relation to incapacity and disability.
Demonstrates empathy and attentiveness, with a strong sense of urgency and the ability to escalate sensitive cases or client situations appropriately.
Fluent in French (minimum C1 level required; C2 preferred).
Strong client-focused mindset with well-developed customer relationship management skills.
Excellent interpersonal and written communication abilities.
High level of accuracy and professionalism, with strict adherence to rules, procedures and deadlines.
Advanced proficiency in Microsoft Office 365, particularly Excel, Word and PowerPoint

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

Customer Advisor - French Speaker