Implementation Lead (EMEA)

We at WTW are looking for a Implementation Lead (EMEA) to provide hands‑on technical leadership and delivery expertise supporting our Insurance Consulting & Technology (ICT) business. This role partners closely with consultancy teams, Enterprise IT, and global operations to design, build, automate, and transition secure, resilient Azure environments that enable successful client delivery across the region.

This role will primarily focus on providing technical capability to the ICT Consultancy business on their technology and related IT requirements to execute client proposals and projects. There may be direct support to key client projects as required, providing a link between Consultancy teams and Enterprise IT and / or ICT’s Technology Product and Support teams.

The Role:

• Understanding of WTW applications, solutions and services that are utilised by ICT Consultancy
• Understanding of non WTW applications and solutions that are utilised by ICT Consultancy
• Building out Azure infrastructure for internal environments within EMEA as part of operational acceptance
• Utilising an “automation first” perspective to ensure that any provisioning/deployment is repeatable and consistent
• Act as key liaison with our CTS Operations Team (in Manila), ICT Technology Product and Support teams on behalf of ICT Consultancy for the region
• Planning out and scheduling implementation activities to ensure ICT Consultancy deadlines are met
• Working with the ICT Consulting teams to ensure that any development is in compliance with Corporate IT policies
• Guidance and coordination with the CTS Operations team (in Manila), including training, instruction on infrastructure build and peer review
• Working with wider CTS & ICT Technology teams to ensure that the appropriate operational tools and requirements are included, e.g. monitoring solutions, high availability services
• Perform infrastructure and solution testing, including performance benchmarking, end-to-end testing, disaster recovery, etc.
• Hand over to the CTS Operations team for BAU
• Produce detailed, high quality documentation of the delivered work
• Be a key escalation point in the event of Security and Incident Management in relation to ICT Consultancy environments. This may require activities outside of typical working hours.
• Escalation point for ICT Technology support cases that revolve around, or are dependent on the deployment of the ICT Consultancy environments by CTS
• Work within boundaries set by ICT and Corporate IT policies and processes, for example Azure Governance

What you’ll bring

• Proven successful track record of implementation of Azure production environments. Ideally qualified in AZ-103 or equivalent and AZ-300 and / or AZ-400 desirable

• Demonstrated experience delivering AI-enabled solutions to end users, with a strong emphasis on responsible AI principles and the effective adoption of fit-for-purpose tools and models within an enterprise

• Several skills suited to delivering our production services, including:

  • Active Directory, EntraID, Group Policy

  • Strong exposure to automation (Azure DevOps, GitHub, Puppet, Terraform)

  • Good understanding of provisioning and configuration systems – DSC, ARM

  • Python, PowerShell, CLI, JSON

  • SQL, SQL Azure, MS Fabric, Databricks

  • IIS (Internet Information Services)

  • Windows Operating System (Windows 10, Windows 11)

  • Windows Server (2016, 2019, 2022, 2025)

  • Exposure to Windows & Linux containers and orchestration platforms

• Experience in working in teams operating 24x7 critical services

• Experience working in a globally diverse team with a wide range of stakeholders

• Ability to work independently or part of an extended team

• Strong verbal and written communication skills

• Success with working with senior external stakeholders

• High attention to detail and testing execution

• Proactive drive to learn new technologies

• Ability to navigate the internal workings of a global organisation to ensure delivery where not all functions report directly under their control

• Successful evidence of working with client requirements for implementation projects

• Minimum 3 years with implementation of infrastructure and 1 year with automation deployment

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com