Operation Excellence Billing and Receivables

The Role:

Billing Execution

• Review & Validate billing requests and identify billing requirements.

• Calculate premiums and prepare billing schedules where required.

• Create and process billing transactions & Generate invoice accurately within relevant systems.

• Process new business, renewals, adjustments, cancellations, return premiums, and special billing requests. 

• Manage assigned aged receivables portfolio.
• Review aging reports and prioritize collection activities.
• Monitor overdue invoices and collection risk.
• Execute collection strategies aligned with defined risk tiers and aging buckets.
• Contact clients regarding outstanding invoices.
• Conduct follow-ups through calls, emails, and written communication.
• Negotiate payment commitments and secure collection dates.
• Document collection activities and maintain audit-ready records.
• Monitor promises-to-pay and ensure follow-up completion. 

Portfolio Management

Collection Activities

Quality & Controls

• Ensure compliance with billing SOPs and regulatory requirements.

• Validate completeness and accuracy of billing information before hand-off to Collections.

• Support quality monitoring, audits, and process adherence reviews. 

   

Stakeholder Management

• Liaise with Brokers, Client Service Teams, Operations, Finance, and SMEs to resolve issues.

• Escalate unresolved requests based on defined SOP timelines.

• Provide status updates on urgent and aging billing requests.

• Support account reconciliation and issue resolution activities.  
• Investigate and resolve payment disputes. 
• Monitor high-value and aged debt.
• Manage notices of cancellation and past due activities.
• Escalate accounts in line with collection governance procedures.
• Identify accounts at risk of bad debt and recommend actions. 
• Maintain activity tracking and collection notes.
• Report collection status and recovery progress.
• Support month-end and quarter-end cash collection targets.
• Provide trend analysis and collection insights

Risk & Escalation Management

Reporting & Insights

Key Performance Measures

• Billing Accuracy %

• Billing Timeliness / Turnaround Time 

• Cash Collected
• Aging Reduction
• Collection Effectiveness Index

• Overdue Debt Reduction

   

The Requirements:

• Good understanding and knowledge of MS office (Especially MS Excel).
• 1-3 Years of experience in Accounting/Financial Process preferable.
• Business Communication - Written and Verbal 
• Eye for Detail
• Time Management
• Logical Thinking & Problem Solving
• Influencing stakeholders
• Financial analysis
• Accounts Receivable knowledge

Benefits:

Life and Medical Insurance 

Application Process

• Stage 1: Online application and recruiter review 
• Stage 2: Interview with hiring manager and team
• Stage 3: Offer and onboarding.

We are committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

WTW is an equal opportunity employer.