Operations Transformation & Network Coordinator

What can you expect? 

This 12-month international assignment combines operational responsibilities with a structured 

knowledge transfer programme. The primary objective is to ensure business continuity, document critical 

processes, and transfer operational expertise to colleagues in Europe to enable a sustainable transition 

after completion of the assignment. 

Operational Responsibilities 

• Coordinating service delivery, network activities and international business processes between 
• Switzerland, Lisbon, India and global network partners. 
• Reviewing and coordinating accounting-related inquiries with operational teams and Finance & 
• Controlling colleagues in India. 
• Supporting global insurance programmes, policy renewals and international client requirements. 
• Managing client, policy and financial data, including booking of premiums, commissions and fees. 
• Managing document quality, compliance requirements and Excellence Review activities. 
• Participating in process improvement and operational excellence initiatives. 
• Knowledge Transfer & Transition Deliverables 
• Develop and maintain process documentation for critical operational activities. 
• Create standard operating procedures, work instructions and training materials. 
• Train, coach and support colleagues taking over operational responsibilities. 
• Drive structured knowledge transfer and monitor progress against agreed objectives. 
• Gradually transition responsibilities to the receiving team throughout the assignment. 
• Contribute to reducing key-person dependency and ensuring long-term operational sustainability.

What do you bring? 

• Fluent German and English (mandatory) 
• Insurance, insurance broking or business operations experience 
• Commercial background and/or insurance qualifications 
• Strong service orientation and customer focus 
• Experience in onboarding, training and supporting colleagues 
• Excellent communication skills and confidence working with international stakeholders 
• Ability to coordinate activities across countries, teams and time zones 
• Structured, reliable and detail-oriented working style 
• Good Microsoft Office skills and ability to learn new systems quickly 

• Open-minded, proactive and collaborative personality 

   

We offer a diverse and exciting position in a dynamic and international working environment. You will  find a professional team that values your expertise and looks forward to welcoming a friendly and  competent colleague. 

A collaborative team culture, and professional knowledge‑sharing are central to how we work.