Assistant Manager/Manager - Health & Benefits Retention West

About the team

The Employee Benefit (EB) Retention team looks at end-to-end management of employee benefits programs for large corporate clients, focusing on group health and life insurance solutions. They work on policy placement, client relationship management and a proactive service-oriented mindset.

Role

• Manage and grow a portfolio of large corporate clients for their employee benefits insurance needs.
• Advise clients on policy structures and benefits under Group Mediclaim (GMC), Group Personal Accident (GPA), Group Term Life (GTL), and Outpatient (OPD) coverage.
• Coordinate with insurance companies for policy, renewals and claims resolution.
• Conduct periodic client reviews, claims analysis, and MIS reporting.
• Ensure seamless onboarding of clients and manage documentation and compliance requirements.
• Handle client queries, escalations, and ensure high levels of client satisfaction.
• Work closely with internal teams including operations, claims, and wellness teams.
• Stay updated with market trends and regulatory changes impacting Employee Benefit (EB) policies.

• Minimum 4–5 years of relevant experience in insurance broking or consulting, specifically in Employee Benefits.
• Strong knowledge of Group Health Insurance products Group Medical Coverage (GMC), Group Personal Accident (GPA), Group Term Life (GTL) and Out‑Patient Department (OPD).
• Proven experience in managing large corporate clients with complex Employee Benefits needs.
• Excellent client servicing and relationship management skills.
• Strong communication, presentation, and negotiation skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Insurance Regulatory and Development Authority of India (IRDA) Broker certification is a plus.
• Open to in-person meetings with clients and flexible to travel locally as required.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.