Client Manager, Marine

The role 

• Primarily manage existing portfolio of clients and proactively identify and build up the list of
• suspects, prospects to develop new business and cross sale in marine industry (Marine Hull, P&I
• protection and indemnity, Cargo and Losgistic)
• Provide the highest level of client experience to existing and new clients.
• Be responsible for day-to-day client interaction, follow up to support the client relationship and
• ensure a smooth client journey during and beyond the placement cycle including the transactional
• and/or advisory services for client’s insurance requirements over a wide range of marine insurance
• products from understanding clients’ business; identifying client’s insurance requirements; advising
• clients on risks and market availability for the purpose of designing appropriate insurance programs;
• preparing written correspondence, reports, analysis; preparing and reviewing quotes, proposals,
• recommendations and insurance contracts; negotiating with insurance providers for the best result;
• managing all contractual documents, policy and delivery process.
• Collaborate with relevant parties, WTW oversea brokers/experts on risks, coverage, program
• structure, risk surveys and analyses, organising seminars/workshops/training for clients.
• Coordinate team for bid management, proposals and resentations to clients and prospects
• Supports cross departments selling efforts and other company growth initiatives.
• Work closely with Client Relationship Director/ Head of Department to resolve issues specific to the
• area of focus and identify opportunities for increasing the value of the service to the clients.
• Proactively participate in handling complex claims.
• Support Accounting & Operations Department in premium collection
• Other tasks assigned by Line Managers and the Company

The Requirements 

• University degree in insurance, law, marine or related field
• At least 03 years experience in sales and/or client management upper middle market and to large
• accounts
• Knowledge of principles and processes of consultative selling & business management
• Knowledge of insurance, risk management, marine or contract management is a plus
• High integrity, well client-oriented, innovative and critical sense
• Excellent communication, presentation and selling skills
• Strong time management and organization skills
• Ability to work independently and in a team setting
• Willing to work under high pressure
• Fluent in both English & Vietnamese

An equal employer