Flexible Benefits Administration Sr. Analyst

The Role 

As a Senior Analyst within the GBC, you will contribute as part of a team involved in a number of activities to support our international benefits offerings including:

• Managing our global benefits survey database activities and production of reports used for project and research based work 
• Managing the global coordination of benefits for our international clients 
• Coordinating the placement of benefits for our clients in key international markets 
• Project managing and service deliver for flexible benefit schemes

The ideal candidate will be detail-oriented and have excellent data manipulation skills.  Candidates will likely have a primary focus on one of the four areas above but will have exposure to and opportunities to work across all four.

You will have the opportunity to:

• Develop technical knowledge of benefits plans around the world 
• Develop data, process, and project management skills
• Data management and reporting activities 
  • Actively participate in the planning and preparation process for client benefits
  • Work with configuration and consulting team members to upload and review data in key databases
  • Perform and review data validation and processing work using agreed upon tools, standards and techniques
  • Produce and review validation queries following standards and workflow
  • Develop and review data discrepancy reports
  • Develop data field calculations
  • Assist users with system and provide ongoing technical support

Key Activities 

• Support global benefits coordination and brokerage and international benefits consulting
  • Compile global benefits management reporting and consolidation
  • Support renewal activities
  • Collect, validate and clean benefits enrolment and eligibility data
  • Assist with enrolment processes and ensure dependent data is updated
  • Check monthly vendor invoices and perform premium estimates and reconciliation
  • Support claims management and tracking processes
  • Support benefit audit processes
  • Support interactions between clients, WTW and vendors
• Project Manage and service delivery of flexible benefit plans
  • Help create processes and SLAs for flexible benefit clients
  • Direct client communication
  • Learn and master Flex tools and applications
  • Understand and become the SME of Flex products
  • Collaborate across teams (H&B, GBC, Configuration, HR, RSG and local teams)
  • Collect, scrub, analyze and interpret client data
  • Prepare reports for both internal and external clients
  • Manage client expectations and account management
  • Communicate on a peer-basis with consultants and clients
  • Reach out to other teams to get the job done
  • Assist with Enrolment, claims, FSA calculations, download information and train clients and/or colleagues on the use of tools 

Performance Objectives:

Excellence

• Apply practice-specific technology and provide high quality services to internal and external Willis Towers Watson clients
• Perform data validation and processing work using agreed upon tools, standards and techniques, including self-checking work and following review processes
• Significant attention to detail and excellent data manipulation skills
• Provide input on product and process improvements

People

• Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
• Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients

• Work with Team Leader to ensure that each project is completed on time and meets quality standards
• Respond to all requests and communications effectively and efficiently
• Increase efficiency within client teams by identifying ways to improve processes

Financial

• Meet productivity goals
• Monitors project progress, developing solutions for overcoming obstacles
• Maintaining accurate time records

The Requirements 

• Bachelor’s degree required, preferably in a program with heavy emphasis on mathematics or business
• Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Experience with data validation and manipulation in data management tools (advanced Excel skills are essential)
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose
• Strong written and verbal communication skills;  Ability to ask the right questions and seek help where appropriate
• Strong client service orientation
• Working within tight deadlines; balancing time across multiple, simultaneous projects that may involve different procedures and project team members
• Collaboration with a global team, including taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Structured problem solving and analytical thinking
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
• Previous benefits or insurance experience is a plus
• Proficiency in English required, proficiency in one additional language preferred

WTW is an Equal Opportunity Employer