Senior Account Manager, Health and Benefits

The Role

The role is for an Senior Account Manager in Health & Benefits practice. You will be an integral part of a team to manage

the assigned client portfolio in providing quality service, professional advice & support across all our benefits solution.

Performance Objectives:

Excellence

• Lead client relationships of the assigned portfolio from a Health & Benefits perspective
• Establish a trusted advisor role with clients and provide the best possible service in relation to the insured employee benefits, or the broader benefits program
• Provide timely responses to client inquiries, consistent with service and quality standards
• Manage all customer feedback ensuring every case is resolved and closed
• Coordinate internal resources in addressing client needs
• Plan and organize work so that client specific Service Level Agreement objectives are met
• Follow through all required processes to meet compliance requirements
• Contribute to the development of new process, solution or offering that will help the business grow

Clients 

• Communicate effectively with clients, solution & project teams 
• Attend team or client meetings as appropriate and present knowledgeable and professional image of WTW
• Develop strong client relationships from client administrators to senior management 
• Ensure that clients’ business expectations are aligned with commitment 

Financial 

• Achieve the annual client retention target set by business 
• Achieve the individual new/expanded business target set by business 
• Identify opportunities to cross sell projects and service to current clients 

People 

• Be a team player and work towards the business goals 
• Demonstrate leadership ability in virtual/project teams to deliver the best results to clients 
• Build relationships internally and collaborate effectively on cross-functional teams

The Requirements

• Bachelor’s degree
• 8+ years Relevant experience in Employee Benefits domain area is preferred.
• Experience of using a CRM system.
• Experience of working in a service focused environment.
• Ability to build rapport and respond confidently to client queries.
• Strong verbal and written communication skills in English.
• Ability to multi-task and be mindful of deadlines.
• Self-motivated and ability to remain focused on clients.
• Committed to quality and continuous improvement.
• Candidates with less experience will be considered as Account Manager

What can we offer you?

In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance and flexible benefits including dental cover, additional life assurance, and many other options and corporate deals. We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.

WTW is an equal opportunity employer.