Technical Scrum Master

About WTW 

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 54,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at https://www.wtwco.com/en-us.   

Summary 

As a Senior Technical Scrum Master, you will be the backbone of our high-stakes engineering teams. You will integrate deep Agile expertise with a solid understanding of software architecture to streamline delivery. Your goal is to foster a culture of technical discipline (CI/CD, TDD, DevOps) while mentoring the team toward self-governance and peak performance.

Role

Technical Leadership & Engineering Flow

• Engineering Excellence: Partner with Tech Leads to advocate for and implement modern engineering practices.
• Bottleneck Identification: Use your technical background to identify systemic issues in the codebase or infrastructure that hinder velocity.
• DORA Metrics Management: Move beyond simple story points. Track and optimize DORA metrics.
  
   

Advanced Facilitation & Scaling

• Facilitation: Lead all Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives. Ensure they are productive and time boxed.
• Impediment Removal: Proactively identify and eliminate "blockers" (technical, social, or organizational) that prevent the team from meeting Sprint Goals.
• Team Coaching: Mentor the team in self-management and cross-functionality. Help them navigate internal conflicts and improve their "Definition of Done."
• Product Owner Support: Assist the Product Owner with backlog refinement, ensuring user stories are clear, concise, and prioritized.
• Complex Ceremony Leadership: Facilitate all Scrum events for multi-functional, distributed teams, ensuring high-quality outputs and clear alignment with the product roadmap.
• Cross-Team Synchronization: Lead or sync in a scaled environment to manage cross-team dependencies and mitigate risks before they impact delivery.
  
   

Strategic Coaching & Mentorship

• Servant Leadership: Coach developers, Product Owners, and stakeholders on the "why" behind Agile, shifting the focus from "doing Agile" to "being Agile."
• Conflict Resolution: Mediate complex technical disputes within the team, ensuring architectural decisions are made collaboratively and transparently.

Requirements

• 10-15 years in the software industry, with at least 5+ years acting as a dedicated Scrum Master in a technical environment.
• A background as a Software Engineer or Systems Architect is highly preferred. You must be able to understand technical discussions regarding APIs, Microservices, and Cloud infrastructure.
• Certifications:
  • Required: PSM II/III or CSM.
  • Preferred: SAFe Release Train Engineer (RTE), PMP-ACP, or an AWS/Azure Cloud Practitioner certification.
• Tools: Expert-level proficiency in Jira/Confluence (including advanced JQL and automation), Miro/Mural, and familiarity with GitHub/GitLab workflows.