Customer Service & Business Support Assistant (Health)

The Role

Customer Service & Business Support Assistant (Health)

The Primary purpose of the role is to ensure that day-to-day client service and quality targets are achieved within the Health Department. The candidate will support the Client Service Team by contributing  in the placement of Private & Commercial Health Insurance programs for both new business and renewal clients.

• Building Strong Relationships With Clients By Effectively Addressing       Questions And Needs
• Supporting Preparation For Client Meetings (Prepare Agendas And Materials, Coordinate Resources, Etc.) 
• Providing Benefit Enrolment Support, Including Preparing Materials And Presentations, Verifying Policy And Plan Information, And Updating Internal Systems As Necessary
• Contributing To Completion Of Reports And Administrative Actions 
• Ensure adherence to Group Policies and Procedures.
• Ensure Compliance with Local Policies & Procedures
• Building Relationships Internally And Collaborate Effectively On Cross-Functional Teams
• Ensuring All Deliverables Align With Client Objectives, Leverage WTW Standard Tools And Templates, And Adhere To WTW Professional Excellence Standards 

The Requirements

• Minimum Higher School Certificate
• Previous experience in the Insurance sector will be an advantage
• Be proactive, flexible and demonstrate a keen willingness to assist fellow colleagues.
• Ability to meet deadlines, pay attention to details and thrive in an environment that is always changing
• Excellent Microsoft office skills particularly in Excel and Power Point.
• Fluent in English & French

Equal Opportunity Employer