Pour rester informé sur nos opportunités :
    Rejoignez notre communauté de Talents

    Lead - Retention & Client Servicing

    Mumbai, Maharashtra, India

    Lead - Retention & Client Servicing

    • 202405986
    • Mumbai, Maharashtra, India
    • Closing on: Nov 25 2024

    Description

    Key Responsibilities

    • Client Needs Assessment/Client Retention: Conduct thorough assessments of clients' insurance requirements by analyzing their existing coverage, evaluating risks, and understanding their financial goals. Effectively communicate and educate clients on available insurance products and their benefits.
    • Relationship Building: Build and maintain strong relationships with clients to foster loyalty and long-term partnerships.
    • Market Research: Stay updated with industry trends, market conditions, and changes in insurance regulations. Conduct regular market research to identify emerging opportunities, competitive pricing, and new insurance products that can benefit clients.
    • Collaboration: Collaborate with internal teams to streamline processes and provide a seamless experience to clients. 
    • Ensure client service team understanding of client needs, service delivery methods, and the other framework relevant to services delivered. 
    • Drive the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy. 
    • Educate clients on risk management, market issues and relevant trends. Serve as a trusted adviser; monitor client satisfaction; report and resolve client issues and concerns and review client expectations to ensure relationship is mutually acceptable.
    • Perform other related duties as assigned.
    • Act as point of contact for complaints and escalate issues as appropriate.
    • Ensure both the company and clients adhere to compliance.
    • Collaborate with internal teams (e.g. FInex, P&C etc.) to address client’s needs.
    • To actively work with sales colleagues in creating Proposals, RFPs , analytics and leads. 
    • To ensure WTW brand values are communicated to market in the right essence.

    Qualifications

    The Requirements

    • MBA/ Bachelor’s degree or equivalent work experience in related field.
    • 7+ years experience in managing clients within health and benefits space. 
    • Demonstrated experience within b2b environment, proven track record of meeting and exceeding targets.
    • Excellent verbal and written communication skills, including facilitation of group presentations
    • Proficiency in Microsoft Office applications, including outlook, word, excel, power-point and access and industry-specific analysis software.
    • Basic understanding of the insurance industry, with the ability to become a subject matter expert on the job.
    • Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients.

    Equal Opportunity Employer

    Apply Now

    Pas toi?

    Merci

    Contact non sollicité

    Tous les profils de candidats / candidatures non sollicités soumis via notre site Web ou des comptes de messagerie personnels d’employés de Willis Towers Watson sont considérés comme la propriété de Willis Towers Watson et ne sont pas soumis au paiement de frais d’agence. Afin de devenir une agence de recrutement / un cabinet de recherche autorisé pour Willis Towers Watson, toute agence de ce type doit disposer d’un contrat écrit en bonne et due forme, signé par un recruteur autorisé Willis Towers Watson et entretenir une relation de travail active avec l’organisation. Les curriculum vitae doivent être soumis conformément à notre processus de candidature, qui implique de participer activement à la recherche. De même, pour nos agences de recrutement / cabinets de recrutement autorisés, si le processus de candidature n’est pas suivi, aucun frais d’agence ne sera payé par Willis Towers Watson. Si vous souhaitez que vos coordonnées soient sauvegardées en vue d’un examen ultérieur, veuillez nous envoyer un courriel à l’adresse Agency.inquiries@willistowerswatson.com .

    Nos bureaux

    Nos collègues sont présents dans plus de 140 pays : de Mumbai à Londres, en passant par Manille et New York, du Moyen-Orient à l’Amérique latine. Grâce à notre présence internationale, tout ce que nous accomplissons prend une dimension mondiale et crée des occasions de collaboration et de croissance pour vous. Parcourez la carte ci-dessous pour voir jusqu’où votre carrière pourrait vous mener.

    Rencontrez nos collaborateurs