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    Lead - Retention & Client Servicing

    Mumbai, Maharashtra, India

    Lead - Retention & Client Servicing

    • 202405986
    • Mumbai, Maharashtra, India
    • Full time
    • Closing on: Nov 25 2024

    Description

    Key Responsibilities

    • Client Needs Assessment/Client Retention: Conduct thorough assessments of clients' insurance requirements by analyzing their existing coverage, evaluating risks, and understanding their financial goals. Effectively communicate and educate clients on available insurance products and their benefits.
    • Relationship Building: Build and maintain strong relationships with clients to foster loyalty and long-term partnerships.
    • Market Research: Stay updated with industry trends, market conditions, and changes in insurance regulations. Conduct regular market research to identify emerging opportunities, competitive pricing, and new insurance products that can benefit clients.
    • Collaboration: Collaborate with internal teams to streamline processes and provide a seamless experience to clients. 
    • Ensure client service team understanding of client needs, service delivery methods, and the other framework relevant to services delivered. 
    • Drive the renewal process, assembling the appropriate team to develop and implement the client-specific renewal strategy. 
    • Educate clients on risk management, market issues and relevant trends. Serve as a trusted adviser; monitor client satisfaction; report and resolve client issues and concerns and review client expectations to ensure relationship is mutually acceptable.
    • Perform other related duties as assigned.
    • Act as point of contact for complaints and escalate issues as appropriate.
    • Ensure both the company and clients adhere to compliance.
    • Collaborate with internal teams (e.g. FInex, P&C etc.) to address client’s needs.
    • To actively work with sales colleagues in creating Proposals, RFPs , analytics and leads. 
    • To ensure WTW brand values are communicated to market in the right essence.

    Qualifications

    The Requirements

    • MBA/ Bachelor’s degree or equivalent work experience in related field.
    • 7+ years experience in managing clients within health and benefits space. 
    • Demonstrated experience within b2b environment, proven track record of meeting and exceeding targets.
    • Excellent verbal and written communication skills, including facilitation of group presentations
    • Proficiency in Microsoft Office applications, including outlook, word, excel, power-point and access and industry-specific analysis software.
    • Basic understanding of the insurance industry, with the ability to become a subject matter expert on the job.
    • Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients.

    Equal Opportunity Employer

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    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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