Sales Operations Leader, Malaysia

As Sales Operations Leader, you will work with business leaders, sales leads, lead relationship managers and specialized subject matter experts across all segments/line of business as well as business functions such as Marketing. In enabling our One WTW Client model, a Sales Operations Leader acts as a key catalyst for sales enablement and focuses on Leadership strategy and go-to-market strategic support, Account planning, clients satisfaction, clients-at-risk, client segmentation and opportunity identification, Contact targeting and campaigns/leads management, Sales goal setting, sales training and development, and sales knowledge management, and Pipeline management, sales forecasting.

The Role

• Enable and optimize the sales process, pipeline/scorecard and dashboard management in the assigned CRM system
• Follow up and track the implementation of the country market/sales plan, sales analysis, work with our Business Intelligence team to provide data support
• Enable sales training programs, support the Lead Relationship Managers (LRMs) on their sales activities, organize account planning sessions and track account plans, drive opportunity escalation, cross-LoB and industry-based initiatives amongst others.
• Collaborative engagement with various teams in the LoBs and marketing would be critical for success.
• Enable the management of our key and cross-LoB priority accounts
• Go-to expert in leveraging data and insights to drive sales-oriented decisions
• Key lever in the execution of our One WTW Client Model
• Facilitate the use of the various Dashboards as an important tool in pipeline management
• Drive sales enablement in the form of recognition programs, client outreach initiatives, sales training,
  sharing of success stories across the region, driving the leads follow-up process and harnessing Marketing campaign analytics for our businesses
• As part of the Asia Pacific team, sales operations leaders would also have opportunities to champion regional initiatives and priorities. 
   

The Requirements

• Ambitious individual who enjoys strategizing, planning and executing initiatives
• Comfortable with complex projects
• Motivated by a fast-paced environment, having the opportunity to develop senior relationships and accelerate the sales of WTW.
• Proficient Microsoft Office skills, including Excel and PowerPoint
• Project management – enjoys project-focused work, company analysis, building rounded skillset including presentation skills, data analysis, writing ppt packs/structuring a coherent story, research, fast-paced environment with multiple responsibilities, a great opportunity to learn quickly
• Time management – the ability to prioritise work and manage time effectively 
• Attention to detail – the ability to achieve thoroughness and accuracy when accomplishing a task
• Problem-Solving – identifying, structuring and finding possible solutions to problems as they arise
• Adaptability – quickly adapt to different challenges 
• Proactivity – identifying opportunities and acting on them; showing initiative, taking action, and persevering until they bring about meaningful change.
• Experience in using CRM systems and dashboards would be a plus
• Interpersonal skills – connecting with colleagues from all lines of business and different functions
• Communication – good communicator who is well-versed in stakeholder management

Equal Opportunity Employer