Business Analyst - Dynamics 365 CRM

• Mandatory – Min 5+ Years as a Business Analyst.
• Mandatory – Min 2+ Years into Dynamics CRM
• Collaborate with Solution Architect and Business Stakeholders to develop business requirements for the Development team to configure and implement within Dynamics 365 CRM
• Assist in research for defining and clarifying user requirements.
• Provide clarity in updates to product owner on team progress.
• Help to develop, groom, and prioritize backlog, and clarify and translate business needs into a detailed requirement.
• Develop appropriately detailed specifications and support documentation for product features.
• Assist in the QA processes surrounding the delivery of the technical changes to Dynamics and any related systems.
• Work with Solution Architect and Business Stakeholders to determine scope and priorities for development cycles.
• Ability to communicate strategic direction and provide consultation to Sales Operations and Marketing as appropriate.
• Work with key stakeholders to ensure successful Product releases.

Work together with TCS Support and QA teams to collect and classify defects, prioritize appropriately, and ensure expected functionality is fully understood

Mandatory Skills:

• Strong communication skills.
• Experience in a Business Analyst role demonstrating understanding of business software concepts, capabilities, and opportunities.
• Ability to understand and document business requirements into Agile User Stories.
• Experience with Dynamics 365 CRM is highly preferred, but experience with other CRM systems such as Salesforce or Workday would also be acceptable.

Other Desired Skills:

• Understanding of Financial Services Industry, Insurance Broking and/or Consulting
• Knowledge/Understanding of Sales and Marketing functions within a global organization
• Understanding/Appreciation of the Marketing and/or Internal Communications Function within a Global Business
• Knowledge of DevOps
• Experience of IT Service Management.

Deliverable(s):

• Internally responsible for:
• Dynamics 365 CRM development requirements
• Pipeline prioritization.
• Functional Designs and Product Backlog Items
• Test Plans, Materials and Evidence
• Conceptual Design Documents and Presentations