Business Support Senior Specialist – Financial Operations

The Benefits Accounts Financial Operations team is seeking a Business Support Senior Specialist to join our US team. As a Senior Specialist, you will work with a globally distributed, high-performing, integrated team on a wide variety of clients and deliver a range of financial processes as trained and assigned. The role will require completing daily assignments, meet associated task deadlines with desired quality. This position will be reporting to the Financial Operations Manager.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

The BA Financial Operations team is looking for a competent resource to join its team in performing Payments and Contributions Functions. The colleague will work on a variety of clients and deliver a range of financial processes. 

This position will be primarily responsible but not limited to:

• Perform Payments and Contributions processes by following Standard Operating Procedures with limited or no supervision. This will include, but not limited to Account Maintenance, Payment Monitoring & Payment Validation, Contributions funding and validation tasks. 
• Must be ready and willing to take on additional assignments/challenges and must be flexible with task assignments and Perform quality checking.
• Works collaboratively with team members and consults supervisors/SMEs when required, and provides resolutions as needed.
• Shares observations on processes improvements.
• Seek ways to gain in-depth knowledge. Highlights any exceptions/deviations found and works towards a resolution while maintaining process controls.

The Requirements

• The candidate should have at least 3-5 years’ experience in a similar industry. 
• Must have knowledge and experience with Record Keeping System. 
• Possesses good analytical skills. 
• Proficient in MS Excel and MS Word.
• Strong sense of urgency, ownership and accountability for completing the assigned task.
• Ability to maintain a positive attitude.
• Strong attention to details.
• Good written and verbal communication skills needed to work effectively with internal and external customers.
• Ability to collaborate with a team and work well with others.
• Prior knowledge and experience of 3rd party vendor systems (Debit cards, Banking system, Jira, Confluence etc.) will be a plus.
• Prior experience with reimbursement administration accounts (HSA, FSA, HRA, etc.) or other consumer driven health care accounts will be a plus.
• Prior knowledge of accounting and settlement reconciliation practices as well as understanding of financial entries and impacts will be a plus.

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

EOE, including disability/vets