Directors & Officers Broking Support

The Role:

This position is focused on supporting and developing the Team’s client relationships by providing quality administrative and service support directly to clients and Account Executives. The role will suit candidates with some understanding of, and grounding in the London Insurance Market. 

• Work with senior colleagues to develop service plans that define the engagement and timing of engagement with the client
• Gather information to understand a client or prospect’s business, situations, opportunities, problems and key issues
• Manage relationships and negotiate placement with the insurance market
• Deliver high levels of the end-to-end ongoing client service, adhering to standardized policies, procedures, and service standards
• Work closely and maintain working relationships with key contacts globally, as required
• Responsible for the delivery of quality documentation in respect of insurance placements
• Liaise with technical and processing teams in the US, Ipswich and Mumbai
• Prepare client packs and carrier documentation, such as marketing packs, request for proposal, insurer meetings and renewal documentation

The Requirements:

• Candidates must have great organizational skills along with key eye for detail
• Preferably ACII qualified, working towards or interest in completing the ACII qualification
• Ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters and must be able to forge links between broking and client servicing teams
• Good communication, negotiation and interpersonal skills as well as the ability to be flexible and innovative
• Proven track record of high levels of client service
• Practical knowledge of supporting account development and the appropriate tools to achieve this aim
• Experience of working with and adhering to processes and systems to support client service delivery
• Comfortable explaining complex concepts and making recommendations to clients/client servicing teams
• Excellent presentation abilities
• Ability to assimilate and apply large volumes of information rapidly
• Ability to work both independently and as part of a wider team
• Able to prioritize, manage deadlines and work under pressure
• Proficient computer skills relevant to Microsoft Office, Outlook, and web-based applications
• Must be prepared to work with integrity and openness, complying at all times with FCA requirements. 
• Ability to represent FINEX and Willis Towers Watson with integrity and credibility

Equal Opportunity Employer 

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.