Downstream - Account Broker

Are you ready to take your career to the next level? We're looking for an experienced and driven Account Executive to join our Downstream team at WTW.

Responsible for a portfolio of global insurance policies and administrative functions within a dedicated out-sourced Client Insurance Team of one of WTW’s largest global clients. Liaising with the Client, their Captive Managers, Placing Brokers and the WTW Global Network daily.

• Liaise with clients and develop strong relationships, with degree of interaction scoped out between Account Executive and Account Director/Team Leader.
• Work closely and maintain working relationships with key market contacts (and the Broking Team) as required.
• Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures, and service standards.
• Adherence to and accountability for completion of all compulsory training and Continuing Professional Development (CPD) hours.
• Manage Stakeholders across WTW including but not limited to WTW Network offices, Natural Resources locations globally.

• Ability to deliver high levels of client service and have excellent organisational skills.
• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.
• Ability to build effective relationships, at all levels, with clients, associates, insurers, and external specialists.
• Manage KPIs/SLAs to ensure targets are met.
• Good communication, negotiation and influencing skills, articulate.
• Experience and willingness of working with and adhering to processes and systems to support client service delivery.
• Provide technical, industry and subject matter expertise where required. 
• Collaborating and supporting the Account Director and key stakeholders as appropriate to the Client account.
• Ability to represent the practice and WTW with integrity and credibility.

Desirable attributes

• Insurance Industry experience beneficial but not compulsory.
• Study towards or willingness to complete Certificate CII beneficial.  
• Proficiency in Microsoft Word, PowerPoint, and Excel.

WTW Benefits

As an industry leader, we offer a competitive salary and an excellent benefits package including: pension, life insurance, medical insurance, eye care voucher and flexible benefits including critical illness cover, dental cover and many other options.

Ready to make an impact? Apply now and become a part of our global team dedicated to turning challenges into opportunities! We transform tomorrows.

About WTW

WTW (Willis Towers Watson) is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating back to 1828, WTW has over 45,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

Our work style: At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities and part-time working.

Equal opportunity employer.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.