Implementation Manager

As an Implementation Associate, you are accountable for the effective delivery of projects for streams and businesses

The Role

• Accountable for the effective delivery of projects for streams and businesses
• Acknowledge requests from project teams. Manage the core solution and implementation according to the established timeline and tasks
• Communicate implementation plans outlining process, resources, critical success factors, metrics for success, and potential issues, and provide recommendations
• Create a work schedule by assigning projects efficiently and effectively to the right designer or programmer, ensuring that the team is efficiently utilized
• Initiate the new site provisioning process in JIRA
• Work closely with communication consultants, co-project managers, programmers, and quality editors to ensure they keep the delivered content on track. This process includes loading, gathering other required information, and managing the client’s expectations relative to turnaround times, functionality, and other key project aspects
• Manage workflow and achieve a seamless exchange of project details and deliverables, including work handovers
• Identify risks such as capacity issues, changes in scope, product errors, etc., and proactively resolve them. Tasks include configuring sites to fill capacity gaps when necessary or as part of business continuity protocols
• Establish a good relationship with stakeholders. For example, interact with market sales leaders

The Requirements:

• Bachelor's Degree in Business Administration, Project Management or any related field
• 3+ years of experience as a Business Analyst, or Project Manager 
• Experienced with any project management tool (e.g. JIRA, Trello, Workfront)
• Project or Program management experience 
• Strong project management skills with working experience on risk and issue management 
• Good communication skills; can communicate across different levels within the organization
• Good stakeholder management, with the ability to properly manage stakeholder expectations and escalations.
• Organized, detail-oriented, and goals-driven
• Strong Problem Solving and Decision-Making skills
• Ability to multi-task and prioritize
• Flexible and able to work predominantly on North America shift
• Able to work remotely, with strong internet bandwidth
• Experience in visual communication, product development, and content management is a plus
• Technical background in web development is a plus (HTML, CSS, CMS platforms

WTW is an Equal Opportunity Employer