Lead Associate Underwriting - Facilities Hub

Would you like to be part of a growing insurance facilities team? Do you have an eye for detail, the passion for building relationships and providing a great customer Service? If so, we have an exciting opportunity to join our expanding insurance facilities team.

The Role

You will be responsible for liaising with facility insurers and the client service teams to support the delivery of outstanding client service and to maximise the use of the facilities. The successful candidate will be responsible for providing both new business and renewal quotations, binding cover, processing mid-term adjustments, assisting with queries (technical and process) and the checking, authorising and issuing of policy wordings produced under Binding Authorities on behalf of Insurers.

•   Develop a strong relationship with the Client Service Teams and Facility Insurers and deliver high levels of service in line with standard operating procedures 
•   Communicate effectively with all parties to maximise the use of facilities and service delivery levels
•   To ensure that  performance is in accordance with key performance indicators (metrics) / SLAs and where appropriate report exceptions
•   Provide feedback on corrective action required to retain business under the facilities
•   Check policies and Insurance documentation as appropriate
•   Assist with the loading of data onto the relevant Insurer and WTW Systems
•   Operate in accordance with standard team operating procedures and contribute to refinement of procedures for policy production under facilities
•   For selected facilities’, contribute to monthly performance meetings both internally and with insurer(s)
•   To ensure management information is kept up to date within agreed timescales
•   To maximise the usage of WTW systems
•   Provide administrative / operational, technical and policy production support for future WTW Facilities.
•   Ensure compliance with delegated authority provided by Insurers
•   To ensure compliance with group procedures and external compliance regulations
•   To work in accordance with Contract Certainty Code of Practice
•   Support the overall operational governance and decision making process
•   Support management and the wider Company in the management of risks applicable to areas of employment

The Requirements

•   Understanding of UK SME Insurance marketplace
•   Proven track record of delivering high levels of client service
•   Experience of working with and adhering to processes and systems to support client service delivery
•   High level of attention to detail
•   Strong communication, negotiation and influencing skills 
•   Ability to self-organise and self-motivate
•   Excellent problem-solving skills
•   Articulate with ability to communicate complex issues both verbally and in writing
•   Working knowledge of main classes of general insurance
•   High standard of presentation of work
•   Ability to offer an accurate, prompt and professional service
•   Ability to work well within a team
•   Use of word and excel to intermediate level
•   Ability to represent the team and WTW with integrity and credibility
 

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.