LifeSight - Client Relationship Manager

LifeSight, WTW’s DC master trust, represents one of our biggest business growth opportunities in the UK. Our growing team has already quickly gained a foothold in this exciting space, supported by an ambitious marketing and sales plan aiming to disrupt the marketplace and make us stand out against our competitors.

The purpose of this role is to proactively manage the relationship with a number of LifeSight’s participating employers within the commercial expectations of the contract commitments. 

Role responsibilities start from supporting the sales pitch meeting, overseeing the transition of members into LifeSight, managing the initial relationship through the stabilisation period, followed by owning the client relationship on an ongoing basis as part of BAU service delivery. 

The Role

• General liaison with client on onboarding progress and relationship escalation point for any issues/service delivery concerns during transition, oversight of any pre-transition consulting projects WTW is involved in and any press announcements or other client-specific marketing activity.
• Support with contract negotiation with client and various stakeholders, including legal advisers
• During transition to LifeSight and “stabilisation” period when client is newly onboarded, work more closely with the client and the LifeSight team to support project delivery to the client’s satisfaction.
• Deliver employee presentation sessions covering a range of topics – on site and virtual
• Act as the key point of contact for employers on an ongoing basis to escalate issues/concerns
• Liaise regularly with the admin team and other internal teams (investment, operations, communications teams, for example) to secure required reporting and issue resolution
• Update employers on the impact of new legislation and regulatory changes, and any changes to the LifeSight offering/service
• Proactively engage the client in the value being delivered to facilitate retaining the client for the long term.
• Support in sales pitches and site visits
• Be responsible for drafting client alerts, updates and materials which can be delivered across multiple client 
• Support wider team delivery of services to clients, projects and client management
• Support with the coordination of client events 

The Requirement

• Track record of building and maintaining client and internal relationships across complex multi discipline services
• Good working knowledge of occupational DC pensions and the DC marketplace
• Collaborative style, with excellent written and verbal communication skills
• Good stakeholder management skills and ability to negotiate
• Self-motivated and self-starter attitude and ability to work with ambiguity
• Be able to present to members on a range of issues
• Firm commitment to Excellence/Quality Standards and delivering a high quality service
• Great team player

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.