Manager - Client Services Operations and Change 10 months FTC

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We are looking for a Manager - Client Services Operations and Change for maternity cover for a managerial role within our Marine Market Services team.

The role will require a combination of operations management skills and project management experience. You would work with a team of five in the UK and another five in Mumbai to ensure clients receive deliverable services to time and quality constraints. Alongside existing deliverables, the successful candidate will also be required to manage projects to extend the range of services and improve delivery processes where appropriate.
 

This is a 10 months Fixed Term contract role

The Role

• Coordinating the planning and production through to delivery to clients of our flagship data services
• Oversight of data collection and quality assurance in support of the above
• Maintaining records to meet compliance requirements
• Working with a distributed team across the UK and Mumbai to ensure smooth collaboration
• Project Management of change initiatives 
• Continuous process improvement

The Requirements

• Strong organisational abilities
• Communication confidence across geographies
• Attention to detail
• Results focused
• Project Management skills
• Experience of Microsoft Office 365 applications

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

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