Project Manager (US / EMEA Shift)

The Role

As a Project Manager on the Shared Delivery team, you will play a key role for our pension administration software and service delivery business by supporting our product, governance, and client teams as we roll out important system enhancements, upgrades and change order work to our internal teams. You will collaborate with leaders, system resources and client teams to define, document, manage and implement system enhancements. You will have the opportunity to grow your project management, system, quality assurance and training knowledge, as well as your business acumen.

Responsibilities associated with the Shared Delivery Project Manager include:

• Translate business needs into comprehensive project plans including objectives, timeline, deliverables and quality standards
• Assist in determination and identification of resource needs to achieve defined goals
• Support the leaders by identifying and reporting potential roadblocks
• Serve as the day-to-day project lead, ensuring the progress of rollouts against established goals are on track
• Coordinate with client team Project Managers to help articulate project objectives, timing and status, as well as expectations for client team assistance
• Communicate with Project Directors, Administration Consultants, Technology Consultants, etc. as needed regarding high level project rollout timing and status
• Help ensure quality and consistent project management for concurrent projects
• Gather feedback from client teams and other internal team members to identify areas for improvement
• Prepare and maintain project materials for new project rollouts, i.e.: rollout decks, project plans, JIRA dashboards, execution playbooks, etc.
• Train internal team members on use of new tools and processes
• Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions
• Monitor system upgrades and/or new product adoption progress, and follow up with internal teams and leaders as needed if delays are encountered
• Learn the system and processes to support personal growth and continuous improvement in the role
• Responsibilities associated with the Implementation Coordinator include
• Collaborate closely with the implementation project managers to manage deliverables, track progress, and drive tasks to completion.
• Lead billing set up, budget tracking, and managing the monthly implementation financial review process.
• Assist in organizing, branding and formatting meeting materials, including agenda items, meeting notes, and PowerPoint decks. Track follow-up items.
• Schedule and participate in (if timing allows) periodic meetings, go-live readiness meetings, and ad-hoc sessions, as required.
• Manage access to internal systems and tools, ensuring smooth operations.
• Assist admin implementers with system issue ticket creating and management.
• Manage review of data validation findings and creating reporting of client facing results.
• Assist system implementers with implementation data monitoring, collection, and storage, ensuring accuracy and accessibility.
• Ensure consistent application of WTW’s governance and Excellence standards for various aspects of implementations and TCTO organization, including confirming documentation is complete and files appropriately.
• Lead execution of transition log tasks, including case creation and data load management.
• Conduct print-fit testing, set up 200 folder and support end-to-end administration process testing procedures.
• Complete intake questionnaires for various WTW departments such as QDRO services, Communications and GDC team initial setup.
• Monitor implementation progress through report analysis and tracking status updates.
• Assist with updates to implementation materials for mid-market projects.
• Track feedback on implementation materials, tools and processes.
• Support facilitation of go-live readiness, monthly governance and debrief meetings to ensure alignment and progress tracking.
• Support the onboarding process for new team members and implementation standards review.

The Requirements

• Experience with system development, including interaction of data, software, administration outputs, and processes
• Knowledge of system development life cycle (requirements, development, test planning, testing execution, regression, user acceptance testing)
• Knowledge of relational database structure
• Experience in analyzing participant data
• Strong project management skills for large- and small-scale system rollouts
• Demonstrate time management and project organizational skills
• Strong interpersonal detail oriented and management skills
• Strong communication skills required, both verbal and written, including ability to create and maintain documentation
• Strong organizational abilities and flexibility to work in a performance driven environment
• Strong analytical, integrative and problem-solving skills
• Sense of accountability, owning one’s work and taking pride in it
• Demonstrate commitment to quality and continuous improvement
• Desire to learn, accept new challenges, train others and have fun
• Bachelor’s degree
• Proficient in Microsoft Office products, including Excel and Word
• Ability to work extended hours as needed
• Knowledge pension is a plus

WTW is an Equal Opportunity Employer