Senior CRB Broking & Client Service Manager

The Company

WTW  is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. 

 

The Senior Corporate Risk & Broking & Client Service Manager serves as unique colleague within the CRB Team, as one of the main integral interface between WTW clients and prospects and various insurance carriers in the marketplace. They advise Producers and other colleagues on the design of complex risk management programs for clients; present submissions to carriers, negotiate to secure coverage that meets client needs, oversee preparation of client proposals and maintain strong relationships with key carriers. Responsible for dedicated lines of business and key clients management activities. Connected to IWG contacts for developing business penetration. If you are a consultative advisor, with insurance and/or broking experience who thrives in creating technical sound solutions that address the clients risk without turning their balance sheet upside down, you have excellent communication skills in English as well, this is the role for you.  

The Role 

The Senior CRB Broking & Client Service Manager position is a highly-collaborative role that is heavily focused on client service across many industry segments.  Specialist of dedicated business lines, addicted to Industry Working Group approach and connections. The position requires the ability to manage all day-to-day broking and client service activities on accounts plus support other Senior Brokers and Regional Leaders on the most complex accounts. The colleague is also ready to develop services with professional advices, looking for innovation which could support sales for local and international clients. Able to manage the most complex risk management and insurance program questions, experienced broker professional.
 

Duties include, but are not limited to:

• Key client management: professional broking, network programs, local client management
• IWG coordination and professional partnerships
• Innovation on services and market products
• Proactive cross-sales actions
• Stimulate revenue growth and meet business objectives by placing new and renewal business, improving retention rates, managing commission rates and utilizing group resources
• Seek adequacy of coverage and competitive rates for clients and prospects
• Negotiate terms for accounts and provide property expertise for difficult to place business
• Provides coverage and program design advice and expertise to Client Advocate and Production Team
• Provides knowledge to Client Advocates or Producers about markets and products 
• Prepares submission/coverage specifications and submits proposals to carriers for quotes

• Receives quotes from carriers and negotiates for the best program for clients, provides coverage comparison
• Communicates with Client Advocate or production team regarding program improvements and recommendations
• Preparation and finalization of Carrier and Client quotes & coverage confirmations to ensure contract certainty
• Assists as technical resource for younger placement brokers
• Proper usuage of broking systems
• Following WTW compliance and broking guidelines
• Focus on cross-selling business opportunities, understanding of the insurance market
• CRM system management, Broking system daily management
• Supporting other lines of business in case of cooperation needed

The Requirements 

• Insurance broker’s license required
• 5+ years’ experience in the field
• College degree preferred
• Technical knowledge of insurance contracts/structure
• Knowledge and understanding of global marketplace
• Compliance and quality management expertise
• Computer skills, including Excel, Word, PowerPoint, Outlook
• Computer system skills; ability to work within agency management systems 
• Ability to provide expert, in depth advice to client resulting in overall client satisfaction
• Skilled at interfacing with customers
• Strong presentation and communication skills in English and Hungarian
• Support nationally based relationships with carriers and clients 
• Energetic and proactive attitude to grow the business
• Special professional experience in definite lines of businesses within CRB

Equal Opportunity Employer