Special Contingency Risks Operations Support Specialist

This role is responsible for supporting a Business Unit from within the Operations team. Working closely with a fast-paced team, providing accurate, effective operational and problem-solving support, within the Willis Towers Watson CEM framework.

The Role

Operational and Service Delivery

• Understand, apply and where necessary explain the business unit policies and procedures.
• Deliver timely and accurate end to end client documentation, within the CEM framework, FCA and contract certainty requirements
• Loading of data into the relevant WTW systems, in an accurate and timely manner
• Undertake and verify due diligence of new clients, markets and third parties
• Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure that the client’s best interests are maintained
• Support the BU in accurate tracking and processing of revenue, as required
• Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries
• Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels
• Undertake all mandatory training within the deadline set
• Undertake annually required level of Continuous Professional Development
• Perform quality checks on all documentation
• Always maintain confidentiality of information and manage data in line with WTW guidelines
• Any other duties as requested

The Requirements

• Ability to work on own initiative and manage conflicting priorities
• Keen eye for detail
• Excellent organisational and prioritisation skills and the ability to work to deadlines
• Able to build and maintain effective relationships with a wide range of colleagues and external sources
• Good communication and interpersonal skills
• Proficient use of MS Word, Excel and Outlook
• Understanding of working with and adhering to processes and systems to support client service delivery
• Working knowledge of insurance industry, wordings and the regulatory environment  
• Working towards or willing to undertake CII qualifications

Equal Opportunity Employer 

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.