Switchboard Operator Part Time

As a Switchboard Operator of the WTW Switchboard you will be a member of a small team of 5 operatives reporting into the Facilities department within Real Estate and Workplace Services. Each day the switchboard takes in excess of 600 calls covering both internal and external queries. Queries can vary from the redirection of calls to an individual / business unit to a request for a specific pension plan. Although the post is supervised, there are periods of time when an Operator is required to demonstrate a considerable level of initiative, so we are looking for a candidate who has similar experience, strong customer service skills along with the ability to navigate around new systems. 

The hours are shift based covering 8am to 6pm. (8-4, 9-5, 10-6). Contracted hours are 7 per day:

Week 1 – Monday and Tuesday

Week 2 – Monday. Tuesday and Wednesday

This averages 17.5 hours per week

The Role:

Principal Accountability: Real Estate and Workplace Services – Facilities Services Manager

Key Responsibilities:

• Answering calls from internal and external sources at the Willis Towers Watson main UK switchboard
• Understand callers requirements to ascertain the correct department required
• Keeping Disaster recovery calls for the WTW business colleagues
• Maintaining team procedures and additional details to assist in call taking
• Ability to work shift patterns covering 07:45 – 18:00 daily

The Requirements:

Skills & Qualifications

• Have a flexible approach to working within a busy team
• Be very customer focused and able to work under pressure
• Be a team player and able to set own goals and priorities
• Have an excellent telephone manner to portray the professionalism of WTW

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.