Team Leader Client Managers MMA & MIA

Company profile

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimise benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential.

Willis Towers Watson Belgium is part of the Willis Towers Watson group. Every day, our 220 associates commit themselves to delivering service excellence to both local and international clients. Thanks to its regional offices in Zaventem, Liège and Hasselt, Willis Towers Watson Belgium remains close to its clients-entrepreneurs. Learn more at willistowerswatson.com.

To stimulate its further growth, Willis Towers Watson Belgium is looking for a talented Team Leader Middle Market & Affinities and Major and International Accounts (m/f) for its CRB (Corporate Risk & Broking) activities.

Reporting to the Head of Operations.

What will your job entail?

As a Team leader MMA & MIA within our Operations Team, you will be responsible for managing and coaching the MMA & MIA department. You will be setting goals for the team members, providing feedback and fostering a positive environment.

There is a close collaboration with the other Teams in Operations as well as with the Broking and the Sales Team. You will lead cross-functional projects and ensure effective communication between departments.

Your key responsibilities involve:

• Focus on development, mentorship, and team management: Ensure all team members maintain and improve their knowledge, relationships with insurers, insureds, and other stakeholders. Support junior staff, share knowledge, and provide mentorship for their professional growth. Foster a positive team culture, ensure the right person is in the right place, and offer career development opportunities, permanent education, and succession planning;
• Client service and relationship management: Provide day-to-day excellent client service, build strong client relationships, and ensure rigorous follow-up of files. Support client development, retention, and visits, while maintaining strong relationships with various contacts within insurance companies;
• Technical and operational excellence: Continuously develop and maintain technical knowledge, with a multi-branch view on markets, wordings, rating levels, and claims issues. Implement changes to improve operational and financial efficiency, and embed compliance requirements in daily processes;
• People and performance management: Manage performance across three offices in Belgium, ensuring team cohesion and driving continuous improvement. Collaborate with internal departments to create a cohesive team and deliver a compelling client experience.

The requirements

We are looking for an individual with excellent people management skills, who is both analytical and organised, as well as creative and comfortable working independently.

The successful applicant will have/be:

• At least a Bachelor’s degree and preferably 10 years’ experience in the insurance industry are recommended – experience in people management/change management is a plus;
• You have an open mind towards change and see the possibility of working temporarily in our other offices in Liège and Hasselt as an opportunity. 
• You are an excellent negotiator, proactive, and eager to satisfy the client.
• Strong relationship-building skills with a dedication to quality and customer service. Enthusiastic, persistent, and driven to succeed.
• Attention to detail and quality, with a 'right first time' mentality. Entrepreneurial skills to develop innovation and ideas.
• Native in Dutch or French, with a very good command of Dutch/French and English (both written and spoken).

What we offer 

• An attractive salary package;
• A great work environment within a dynamic and talented team;
• The ability to develop your expertise, competencies and professional stature, while the company invests in the tools and opportunities that allow for continual development;
• Flexible and supportive working styles, like hybrid working;
• A diverse, global work environment where we believe that diverse teams make better decisions, are more creative and are better at solving complex problems;
• A supportive workplace that celebrates differences, fosters an inclusive culture and operates with openness and honesty.

Interested?

Do you recognize yourself in this description? Then WTW is the right choice for you!
Apply via our career page with your CV and a motivation letter

WTW is an Equal Opportunity Employer