Wordings Specialist

Principal Duties/Responsibilities:

• Provide technical advice and support to clients, client servicing / sales teams on Wordings related matters
• Provide comparisons between differing contract Wordings
• Identify improvements and recommend amendments to contract Wordings
• Apply technical wordings to real claim scenarios and identify any possible gaps in cover with solutions
• Self-manage, monitor and prioritise own work 
• Update and maintain electronic wordings files
• Attend meetings with client / sales teams
• Attend client / insurer meetings when required
• Negotiate with Insurers (if required)
• Support the drafting or presentation of technical training (if required)

Top Competencies:

• Organising, time management and planning
• Evaluating and resolving challenges
• Self-development
• Focus on Customer/Client Servicing Teams’ requirements
• Adjusting to Change in a positive manner
• Building Relationships (internally and externally) at all levels
• Investigating Issues
• Problem Solving
• Proactivity

Skills:

• Good verbal and written communication skills
• Attention to detail
• Logical thinking skillset 
• Respect, openness and honesty in a professional manner
• Ability to learn new processes and systems, and adapt to change
• Ability to prioritise and organise own workload / tasks
• Ability to work independently and as part of a team
• Ability to work under pressure and meet tight deadlines when required
• Imagination (to put self into a clients’ position to imagine claims scenarios to test cover)
• Ability to adapt communication / output to different recipients
• Negotiation (if required)

Knowledge

• Knowledge of commercial insurance(s) 
• Knowledge of contract wordings / insurance coverages

Equal Opportunity Employer 

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.