Account Executive / Trainee D&O Broker

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Account Executive / Trainee Broker within the GB Directors & Officers (D&O) team. Operational and service support for a team that is responsible for a portfolio of predominantly Latin American based clients and prospects with accountability for retention and servicing of clients and new business development. Will manage and develop client and Willis Towers Watson relationships and grow portfolio within the business unit.

The Role

Client Relationship Management

• Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
• Understand, apply and where necessary explain the BU policies and procedures
• Establish and maintain active relationships with our clients and retail offices
• Provide technical, industry and subject matter expertise where required 
• Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
• Liaise with clients and build successful relationships
• Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients 
• Grow existing portfolio by identifying new, and/or existing opportunities.

Business Development

• Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients. 
• Assist with the development and maintenance of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining CRM database in order to create and convert sales opportunities.
• Respond quickly and accurately to new business introductions
• Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
• Develop and maintain knowledge of relevant products and services offered by Willis Towers Watson
• Networking – internally with other BUs, within the sector, and with external specialists. 

Placement Management

• Work closely and maintain working relationships with key market contacts
• Ensure transparency of agency and other commitments made to carriers and clients
• Manage compliant processing of contracts as per FCA and contract certainty requirements
• Assist with loading of data into the relevant WTW systems 
• Check policies, market presentations and client documentation as appropriate
• Assist with and design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition
• Lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards.

Operational and Service Delivery

• Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
• Communicate effectively
• Development of service plans that define the engagement and timing of engagement with the client
• Manage KPIs/SLAs to ensure targets are met
• Ensure adherence to Group policies, procedures and all regulatory requirements
• Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place.

Other

• Support management and Willis Towers Watson in the management of risks applicable to BU
• Any other duties commensurate with position or level of responsibility
• Maintain relevant qualifications required for the role.

The Requirements

• Preferably CII qualified or working towards the CII qualification
• Proven track record of delivering high levels of client service
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
• Ability to represent the practice and Willis Towers Watson with integrity and credibility
• Excellent communication, negotiation and influencing skills
• Experience of working with and adhering to processes and systems to support client service delivery 
• Spanish Language Skills (business fluent).

The Application Process

• Stage 1: CV Recruiter Review 
• Stage 2: Recruiter Screen Call Assessments
• Stage 3: 1st Round Interview – Competency Based, Behavioural, Situational.
• Stage 4: 2nd Round Interview – Competency Based, Behavioural, Situational.
• Stage 5: Offer and onboarding.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.