Business Support Assistant (Learning & Talent)

ROLE

You will work as part of the GHRS team administering L&D initiatives supported within Willis Towers Watson. Your responsibility would include supporting Global L&D initiatives or partnering with colleagues to support L&D initiatives within EMEA and/or North America and/or international.

You will oversee record keeping, scheduling, logistics, Query Resolution, and ensuring the learning events go according as planned. The role requires communicating with the learners, managing the feedback and evaluation process and ability to generate calendarized and/or adhoc reports for business.

GHRS administrators can be asked to work in either day shift, night shift depending upon the work requirement. This role is an excellent opportunity for a confident, proactive and a resourceful professional with good communication skills looking to work in a high-quality, collaborative team environment.

Work Responsibilities:

• Managing Training Coordination for regional training programs (Interact with Global counterparts to understand the training coordination requirements)
• Coordinate with facilitators to check their availability and book them for training dates
• Create Events (Classes) on the internal LMS and monitor change in registration numbers for the various events / classes and communicate to all relevant parties involved (Office Services, Facilitator etc)
• Keep regional L&D Leaders & Talent Managers informed with relevant training updates
• Collect attendance sheet post class completion and record attendance accurately
• Recording and documentation of training feedback post workshop completion and share results with facilitators
• Interact with external facilitators / book external training venues (as reqd, when required)
• Coordinate training logistics (Both Virtual and Classroom) including training materials (PG, FG, Handouts, Activities) and logistics (If classroom) - venue, food, presentation deck, handouts have been prepared prior to the training. 
• Effective management of class cancellation/s in line with Global WTW L&D policies (Informing facilitator, participants and office services)
• Set up and host WebEx training sessions to support business initiatives as and when needed
• Maintain an accurate calendar of events and MI of – classes, participation and feedback
• Manage L&D related queries from learners, HR partners, managers etc. in ServiceCentral / Willis Academy Mailbox and respond / escalate as appropriate
• Follow Global L&D processes and procedures and maintain accurate process documentation

Role Requirements:

• Conduct peer to peer review, and provide cover during absences and scheduled holidays 
• Maintain effective relationship with key clients including HR department, Practice Administrators and WTW colleagues
• Provide support to the Global Talent Management team as required 
• Self-Manage SLAs to deliver timely results 
• Undertake initiatives to bring process improvements in the area managed
• Assist in transition of more work to India as and when required

Qualification:

1. Post-graduation in HR would be preferred.

Experience (0 to 2years):

1. L&D Administration and/or HR Shared Service Centre will be preferred.

Essential Requirements:

1. Strong written communication (English)
2. Strong verbal communication (English) 
3. Attention to Detail 

Other Skills:

1. Ability to plan, prioritise workload and take initiative to support the internal clients 
2. Ability to use own initiative but work under instruction (as required)
3. Ability to work as part of a team and alone with a ‘can do’ attitude and maintain good working relationships with colleagues across HR and within the organisation
4. Ability to provide a high standard of customer care
5. Methodical and organised approach
6. Analytical skills are desirable
7. Flexible and adaptable to changes
8. Working knowledge of Excel and Word will be preferred.