Business Support Specialist - HR Service Center (Night Shift)

The Role

•    Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
•    Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
•    Assists with maintaining accurate employee records including associate personal files
•    Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
•    Follow the defined processes in GHRS. Cooperate on focused process efficiency, monitoring of workload and the implementation of the improvement projects
•    Identify the potential for better team efficiencies and agree with the leader on their implementation
•    Fully responsible for keeping employee data accuracy and privacy
•    Facilitate monitoring of team’s tasks and accurate entry of completion in trackers
•    Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
•    Enrich the processes and the value added services for the internal customer
•    Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
 

The Requirements:

• Bachelor's Degree required
• HR Shared Services experience highly preferred
• Strong written and verbal communication skills
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a ‘can do’ attitude
• Maintain good working relationships with colleagues across HR
• Ability to provide a high standards of customer care
• Methodical and organized
• Quick Learner and self-motivated
• Flexible and adaptable to changes
• Working knowledge of Excel and Word will be preferred
• Willing to be assigned on rotating shift and in North America hours
   

WTW is an Equal Opportunity Employer