Central Services Software Licensing and Renewal Invoicing Specialist

The Role

Key Responsibilities:

• Manage Software Invoicing: Oversee the entire invoicing process for software fees to ensure accuracy and promptness. Responsibilities include generating invoices, monitoring payments, and addressing any discrepancies.
• Contract Renewals: Work closely with the sales and customer success teams to ensure timely renewals of software contracts. This involves monitoring expiration dates, negotiating terms, and finalizing renewals to prevent lapses.
• Customer Support: Deliver exceptional customer service by resolving client inquiries related to billing and renewals promptly and efficiently.
• Reporting: Compile and present regular reports detailing the status of software fees and renewal activities to keep management informed.
• Compliance: Maintain compliance with all internal policies and legal standards throughout the licensing and renewal processes.

Key Responsibilities:

• Manage Invoicing Software Fees: Oversee the invoicing process for software fees, ensuring accuracy and timeliness. This includes generating invoices, tracking payments, and resolving any discrepancies.
• Facilitate Renewal Contracts: Coordinate with the sales and customer success teams to facilitate the renewal of software contracts. This includes tracking contract expiration dates, negotiating terms, and ensuring contracts are renewed before expiration.
• Customer Service: Provide excellent customer service in addressing client inquiries related to invoicing and contract renewals.
• Reporting: Prepare regular reports on the status of software fees and contract renewals for management review.
• Compliance: Ensure all software licensing and renewal processes comply with company policies and legal regulations.

The Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in a similar role.
• Strong knowledge of invoicing and contract renewal processes.
• Excellent organizational skills and attention to detail.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office Suite and invoicing software.

WTW is an equal opportunity employer.