HR Services Administrator - Temporary (Maternity leave)

The Role

The Human Resources team is one of the six corporate functions within WTW globally. It is made up of Talent Advisory, Integrated Service Delivery and Centers of Expertise (COE).

Integrated Service Delivery delivers Human Resources services via a combination of global systems and processes through Global Operations, and Regional Delivery teams made up of generalists, employee relations, recruitment and administrative services.

As the HR Services Administrator for Spain, you will be responsible for providing HR services, administrative support and expertise to all WTW colleagues.  The successful candidate will have a strong track record of expertise and experience in HR process, administration and systems.
 

Main Duties

• Responsibility for providing day to day support and guidance to the HR Services team in Spain, acting as POC for the employees
• Delivery of workforce administration for assigned offices: 
  • Complete and maintain data in all HR Systems (e.g. Oracle HCM and EBS, ServiceNow);
  • Support associate / manager inquiries and process requests following the required process and procedure;
  • Ensure relevant correspondence is issued throughout the employee lifecycle such as contractual agreements and changes to terms and conditions;
  • Verify local documentation as required;
  • Guide employees and Managers to use HR Cloud and other Self Service tools;
  • Maintain hard & soft copy associate files, ensuring these are up-to-date and accessible to other members of the HR team when required;
• Support in delivery of monthly payroll:
  • Adherence to strict deadlines
  • Providing data and input of changes
  • Supporting associate / manager inquiries and processing requests following the required process and procedure
• Develop and maintain strong working relationships with Regional HR delivery teams and other key stakeholders such as Finance 
• Responsible for administering time off, benefit (including flex benefits) and/or retirement plans for the assigned offices
• Assist in the tailoring of HR communications to local business and cultural needs. Escalate issues or queries to HR Partners and/or COEs as needed
• Participate in ad-hoc projects as and when required

The Requirements - what’s important to us

• An HR professional, with at least 3-4 years of operational and administrative experience: offer/contract/employment change letter creation, system management, benefit and flex benefit management, payroll support experience. 
• Business level English both written and spoken
• Must have a strong service mindset and the ability to adapt and adjust on short notice to fast changing environments 
• Good knowledge of excel
• Demonstrated flexibility to work on multiple work streams with a variety of different deadlines, outcomes and objectives. 
• This position will be responsible for accurate and timely data entry into several systems , strong attention to detail and an ability to learn new systems is a must.

Equal Opportunity Employer